Starbucks Coffee Company — Restaurant in Gilroy

My mother and i went to the drive thru of this Starbucks on 12-6-2023 at 6:20PM where she started by asking for someone whos been making drinks for awhile to make hers, because it tends to be a difficult one to make. I could already tell the person who took the order didn't sound very happy about what she asked for. When we got to window she was handed the drink and asked by Chris "is this to heavy?" she told him yes, and started to basically explain how to make it super light (the drink is mostly foam) Chris then intentionally cut her off mid sentence and said "alright all i needed to know is if it's to heavy" then he walked away. I was like uhhh why is this dude getting hostile??? when we tried to flag down the barista, she gave a yeah right kinda look, and turned her back to us. At this point I'm getting heated by the painfully obvious lack of basic civility for no reason! I was about to go inside and speak with whomever was in charge, when the manager on duty, Ruben, comes to the window. My mother explained how she was shut down from speaking by Chris and ignored by the girl (don't know her name but doesn't matter. she is pretty irrelevant, for the most part) Ruben told my mother he heard what was said and saw no issue with it, because him and his two coworkers were, and i quote "on edge because of how she spoke in the drive thru" excuse me, what? It's been a minute since i heard something that ridiculous. After giving their excuse for treating my mother like a karen, she responded by saying she only tells them to have someone who knows how to make drinks do it because its typically wrong the first time. So of course, Ruben and his oh so sarcastic self told us "not to come back to his Starbucks since they can't make it right" oh and "I need you to go because the customers behind you are patiently waiting" Normally the people at this Starbucks are friendly and don't get up in their feelings, but go off i guess. It was by far one of the most infuriating experiences I've had to deal with, and you can bet i will NOT be letting this go. My advice to anyone that goes to this location: don't upset them by asking for anything out of the norm, or you might just get treated...

AVERAGE. That is a solid avg. (The capitol lettering might feel like being sufficient might be insulting. Not so, says I! Their manner is professional, habituated, and when the habituation is challenged, a wizened 24 year old who had 'seen some things', reacted to the big yellow nose on my face as if it were just another new version of expression, like gender fluidity and the pronoun revolt against natural engendering, historical satire, and modern silliness in general. As was necessary apparently. The BIG question in my mind is how will their children and grandchildren rebel? At this point they will have to take a stance on reality that they do not exist within it, and prefer to not be seen or experienced while in reality ad the 'Ghost' living itself as the last bastion of anything anyone might be able to kick over and say down with this, this,THING, OLD AND LIKE! Perhaps choosing a lifelong cosplay as an actual lifestyle choice?!? Anyhoo, any and all jokes bounced off the aprons of these jaded, er, mean, well-trained customer service minimum wage animals that Starbucks is putting into their stores these days. They might want to perk up some or they can expect a stiff challenge from the upstart AI funbots that only need to be bought once ands serviced...

the place is a 5 stars but im giving it 1 because of bad customer service that the supervisor JOSH game....i came in the girl with the pink hair was super nice i place mg order db sandwich and my carmel machiato...the girl was goin to give me my sandwich but thats when i he heard and saw JOSH TELL HER I GOT IT DONT LET YOUR LITTLE HEAD WORRY ABOUT IT. Thats when i saw him with a broom on his hand packaging my sandwich without any gloves... i asked her if she could do me another one and help me and he said no i wanted her to help me but he didnt let her...i asked for his name all cocky about it he said his the supervisor person in charge and his name was Josh..realy rude guy...i wonder how he got the job. Never...