Wendy's — Restaurant in Gilroy

Food is fine and while there are a couple of polite/good employees there however, the bad outweighs the good. They constantly park you when you go through drive-thru but their establishment has no space for that, the drive-thru doesn't flow into a parking lot. I'm not going to risk scratching up my rims to get close enough to the curb in your tiny lane. I understand they do it to keep their service time down (i worked fast food for years) but it's freaking ridiculous. Use your head and find other ways to do it. Personally, I could easily memorize the first few orders and wouldn't input until the customers were ready to pay. Anything I couldn't memorize I'd write down on a piece paper while keeping communication open with my kitchen staff. Also, when they get orders wrong they throw the biggest fits and try to gaslight you when you all want is the proper order. I don't even ask for the cost difference which would be in my favor, and I still get attitude. Lastly, they give the most attitude when you're doing them a favor and notifying about the bathroom being unacceptably filthy. Guy came in and pee'd everywhere, I get that they're busy but we could've done without the condescending "you know there's a starbucks across the street, use theirs". Yeah, except i'm not a paying customer over there, i'm a paying customer here and all we did was mention the restroom was filthy. I even asked for some disposable gloves so i could wipe the seat down myself so i could clean it. I understand it's against their protocol to let me do that but again, the attitude was not needed. I've pretty much stopped coming here now, I know my one portion of RMR (like once a month) won't hurt them but keep pushing more customers away and the books will take a hit. I'm one of the last people who will give fast food service employees a hard time, because as I said, i worked it. We've had food thrown at us, had to clean up drug paraphernalia, clean up feces all over the walls, deal with being yelled at, etc etc. So for me to say something, trust me it took a lot of bad experiences. I refrained from reviewing mostly because some of their employees are sweet and nice. Hopefully they keep them, and get rid...

While I was doing a job nearby I would come here a few times a week for almost two months and never had an issue. This time however was a very different experience. In short, Ernan can't comprehend a simple order. And when Ernan doesn't understand your order he will have you try to decipher what's on his screen to see if it is correct or not. As a customer and not being trained on their register inputs I could not verify. Ernan then yells for another employee to check it, in-between yelling at employees to inform them of the job duties he will not be doing. She verifies that the order is correct. Then for some reason that's when Ernan gets mad and throws a fit like a 3 year old because I somehow confused him when I ordered the $5 Biggie bag, and a Cod sandwich. I realize dealing with customers can be overwhelming. But it wasn't even lunch time and the few people that were there besides myself all had issues as well. Ernan is not a good choice to interact with...

We are driving down to Disneyland so we just needed a quick bite to eat. Wendy's was the choice and I am glad we chose this place. Clean bathroom and it was stocked with toilet paper, toilet seat covers & the soap was filled. The customer service was exceptional, the guy messed up on the nugget order & apologized. He gave us extra nuggets. 4 stars because the drink selection was fairly limited. It was a couple of those Coca cola machines where you can make thousands of combos. They did not have Plain Minute Maid Lemonade, and they only had popular choices i.e. Coke, Diet Coke, Sprite. Also the area where you get the lids & straws was really messy. They should have hole to put trash or maybe a lil trash can there. Our food was great! I ordered the chili with onions & cheese, it...