Ben & Jerry’s — Restaurant in Glastonbury

I was craving one cream so I ordered for curbside pick-up last night. My order was supposed to be ready by 845pm. I arrived at the establishment at 8:40pm. There were 2 customers inside and it was not busy. I walked in at 8:45pm since my order screen said it was ready and it wasn't. The employee was nice and said he will start the order now at 8:45 when it was supposed to be ready. To add insult to injury he made someone else order. Then rattled off an order that was not mine. Another customer walked and and he assisted that person. He came back and when I told him what I ordered he started making the shake. What he was making didn't look like what I ordered and paid for online. So I pulled up my order and read off what types of ice cream were supposed to be in the shake. The employee proceeded to tell me that wasn't correct and he will make it how I want it, so Ben and Jerry's why is your website different from what the employees know when it comes to making orders. Needless to say I didn't leave until 9:05......definitely won't be back...

I won’t be coming back here for my kids cakes. Apparently they are under new ownership. I ordered the same cake I have in years past and it is now half the size. Apparently the owners bought new cake pans. Too bad the price didn’t change! I ordered my cake on Sunday for pick up on Thursday at 1pm. I arrived at 1:30 and it wasn’t even decorated yet. This meant by the time it was decorated it had been out of a freezer for a while and then I had to get it home before it could firm up again. I had requested green colored frosting and the wording “Happy Birthday” ( not even a name). Imagine my surprise when I went to pay and they tried to charge me $20 for a custom cake?! There was nothing custom about it! You order a birthday cake and writing Happy Birthday should be standard. They offer cakes in all colors to choose from yet green is custome? $74 for a cake that is now half the size and would be $40 at Carvel or DQ is unacceptable. ...

The center of Glastonbury is the place for good clean family fun strolling around on a summer evening with their well groomed dogs. All of the stores allow well behaved dogs and have for years. On this particular evening, I went in with my tiny chihuahua his on a leash intending to buy and go. I also brought several of my daughters friends reuniting as they’re home from college. We were a large hungry, happy group! Until the young lady behind the counter barked at me, no pets allowed. Needless to say, my mouth dropped open, and not to eat ice cream! Everyone in line were also horrified, all dog lovers. Well, I paid and left. Not only were we all offended (there is also no sign on the door) but I got my sundae with hot fudge instead of chocolate syrup, when I specifically asked for chocolate syrup. I believe next time, we will give our business to Sweet Frog...