Mya Rooftop Restaurant, The Glenmark Hotel — Restaurant in Glendale

Complaint Regarding Alleged Discrimination and Billing Irregularities at MYA Restaurant

I am writing to formally express my deep disappointment and concern regarding the recent experience I had at MYA Rooftop Restaurant. This review highlights potential instances of discrimination and billing discrepancies encountered during my visit, raising serious legal and ethical concerns.

On the evening of December, 31, my son and I visited MYA Rooftop Restaurant to celebrate the New Year and my son's birthday. At 11:30 pm, I requested birthday greetings, a customary practice in most dining establishments, especially when celebrating special occasions with pre-arranged festivities. Regrettably, our experience took an unfavorable turn when the manager, upon realizing our non-Armenian background, prohibited the DJ from extending birthday congratulations to my son. This incident suggests a disturbing correlation between satisfactory service and one's ethnic background, potentially violating California laws prohibiting discrimination in public accommodations.

California law explicitly prohibits discrimination based on nationality or ethnicity in public accommodations, including restaurants. The alleged discriminatory conduct at MYA Rooftop Restaurant is disconcerting, and it is imperative for establishments to uphold the principles of anti-discrimination legislation.

In addition to the discriminatory incident, I would like to draw attention to billing irregularities that further compounded the disappointment. I made a reservation fifteen days in advance, adhering to the restaurant's policy of a $50 per person advance payment, totaling $100. This prepayment was anticipated to be deducted from the final bill, inclusive of a 3% kitchen charge, an 18% service charge, and applicable taxes. However, despite these specified charges, the prepaid amount was not refunded upon settling the final bill.

Furthermore of all these, an incorrectly prepared fake A5 Wagyu dish, which was returned due to substandard cooking and taste, was inexplicably not removed from the final bill. The overall quality of ingredients, exemplified by a purportedly fresh truffle revealed to be canned and excessively firm, and the misrepresentation of Toro as Chutoro, raises concerns about the transparency of billing practices. Each item was invoiced at a premium, notwithstanding its failure to meet the advertised high-quality standards.

These issues collectively underscore the need for a thorough examination of MYA Rooftop Restaurant's adherence to anti-discrimination laws and financial transaction transparency. The potential intersection of discriminatory conduct and billing discrepancies raises serious legal and ethical questions.

This experience has left me profoundly disappointed, and I believe it is crucial for MYA Rooftop Restaurant to take immediate and appropriate measures to rectify these concerns. I sincerely hope that the establishment will address these issues promptly, ensuring fair and equal treatment for all patrons, irrespective of their background.

This left me feeling deeply disappointed and, I think that anyone wouldn't want to...

Mother’s Day 2025 Ruined – Discriminatory & Unacceptable Experience

I came here with my family for Mother’s Day expecting a beautiful brunch — instead, we left humiliated, hurt, and disgusted by the treatment we received.

We had a reservation and were seated on the rooftop in over 90-degree heat. The service was fine not top tier but fine. He mentioned it would be a while for our food- not sure why maybe because they just opened. We said ok and After this I personally never talked to the server again. He never asked me for a refill or more drinks.

We were constantly moving the umbrella as the sun was moving -Then the only umbrella shading our party was taken away mid-meal by staff and handed to another table — a table that already was under an awning. No explanation. No apology. I was like “um excuse me?” And was ignored. Just completely left us exposed in the blazing sun.

My 3-year-old daughter ALREADY had a wet towel on her face just to stay cool before they took it. My 6 y/o daughter started getting sunburned. My elderly mother, who has high blood pressure, became distressed. This wasn’t just uncomfortable — it was unsafe.

To make things worse, we had to ask for water, and were given only three glasses for eight people. Our server never returned to check on drinks or offer help. Meanwhile, other tables (with very different demographics) were being catered to attentively.

We were the only Latino/Hispanic group dining there, and the difference in treatment was painfully obvious. It felt discriminatory — like we didn’t matter or belong. No regard for our comfort, no professionalism, and absolutely no hospitality.

We ended up leaving early, not because we wanted to, but because we were left with no other choice.

This place markets itself as upscale and inclusive, but our experience was anything but. I wouldn’t recommend this restaurant to anyone — especially families or people who are Latino . Do...

Normally I would love a rooftop venue the view was great, the waiter was nice and funny. The taste of the food was good.... However. The kitchen was having a problem and it took them 3 hours to get all the main courses out to everyone, we never got a few of them because of the most egregious offence. I made a reservation a week prior for 9 people for a business dinner, in the reservation I even asked that they find a way to set us all that the same table so we can talk to one another as that is really want this dinner is for. The reservation was accepted. I had to increase the number to 12, still no problem. Then the DAY OF they told me there was going to be another party there. Ok another party, I'm not sure why it would matter to me if they have another large group of people there. They clarify, no there will be a "party" party and they are going to have a DJ. Well that's different. Okay can they just place us away from them so we don't have to hear it. They never answered. When we got there everything was fine, we even add two more people making it a party of 14. But then the music started, okay it's on the speaker directly above our table, and they increase the volume of the music with EVERY single song. We were there for 3 hours and by the end we were shouting to be heard by the person directly next to us. The server couldn't do anything, the HOST WOULDN"T do anything. We asked the DJ directly he didn't do anything, who runs this place? We left before we could order dessert cause the CEO left and we all followed. This place didn't give a hoot about us even though we spent thousands of dollars, good luck getting good service for a regular night out. For the record our waiter was great, but literally could not do anything about any of the problems, which is not his fault this should not reflect his ability...