Blaze Pizza — Restaurant in Glendora

To preface: I worked here when this location first opened. I was on the opening management team so I don't say these things lightly

There were many issues that weren't small that occurred here after my visit today. (my first time revisiting my old store in many many years).

First some not so big issues but still issues nonetheles:

1. no one was wearing name tags
2. the oven was set to 100 degrees lower than what it should be 3)the oven was dirty AF on the outside and inside

Now for the big issues: 1)there was no glove change when grabbing the vegan cheese - he went in with his glove and did not use the scooper meant for the vegan cheese (big no no for allergies) 2)we ordered the fresh berry salad with the lemony balsamic vinegarette - they forgot - but gave it to us with no dressing on the side so I went up to ask for some dressing and they gave me balsamic glaze. I asked for the lemony balsamic vinegarette but they said the glaze was it - I know for a fact that it is not so I clarified that it was not and then they got the manager.

The manager said the same thing and had no idea that there was something different than just the glaze. I said I was going to have to ask for a refund then because that was the other half of the salad and since they didn't have it - I wasn't going to pay for something I wasn't going to eat.

WELLLLLLLLLL.... the manager was reluctant and argued that I was wrong about the vinegarette but eventually did process the refund.

3)THE BIG ISSUE SHE THE PUT THE SALAD THAT WE ALREADY OPENED AND HAD OUR FORKS IN BACK IN THE SMALL FRIDGE WHERE THE PREPPED SALADS GO

Absolutely...

My wife refuses to go to Blaze again. Our treatment at the LA Verne location sealed this fact. When we tried blaze at first, we were told the build your own pizzas were as much and as many ingredients that we want. A guy with pinkish hair die was rude to my wife for our last 2 visits. On our last visit this person and a young lady acting like the manager told us that we can't put as much or as many ingredients on their build your own pizzas anymore. As other customers left she said goodbye, but not to us. My wife reported this to their website. The website sent her a coupon for a free dessert which we will never redeem. Before this we've tried other locations that were never rude and disrespectful . I'm not sure if all locations don't allow customers to customers to build their own pizzas on build your own pizzas! To label pizzas BUILD YOUR OWN,and then telling customers that they can't is false advertising or very misleading at best, especially after being told numerous times that you can put on as much and as many ingredients...

DO NOT ORDER from THIS LOCATION!!! I ordered a pepperoni/pineapple pizza with arugula and balsamic drizzle. While I have ordered this same pizza at other locations and have very much enjoyed it, this location absolutely butchered the order. First of all, the pizza was absolutely DROWNING in balsamic sauce and covered in wet/wilted arugula. I could not pick up a slice without having the balsamic sauce drip/run all over my hands. I tried to save the meal by taking off the nasty wilted arugula and tried to wipe off the overly poured on balsamic sauce only to find one slice of pepperoni to every slice of pizza ( 6 slices of pepperoni total) and about 3 pieces of pineapple to every slice. WE WILL NEVER RETURN TO THIS LOCATION AGAIN. Our meal was absolutely HORRIBLE!!! Blaze...