Krispy Kreme — Restaurant in San Dimas

Terrible operation management and hope the higher department can see this.

My wife and I came there at 9:15pm on Friday National Donut Day and wait in the line in person even though I have Krispy Kreme App, the reason is that we just did full vaccination so we want to double check with the staff and choose the flavors of donuts we want for our kids in person. It’s windy and cold at that time, and suddenly a lady(guess she’s the manager)came out said that they’ll only let the people into the store by 9:45pm, but it was 9:43pm at that moment, they should put a sign or notification outside earlier about the time policy, or send someone to outside kept telling us about this at least 10 or 20 minutes earlier, I believe it will be better and reasonable.

Outside and in front of the door there was a couple and then was my wife and I, so we are second group(lots of groups behind us), after 5 minutes (9:48pm), a young staff still opened the door and let the first couple in front of us get into but refused to let my wife and I also other people behind us get in. Another lady customer just behind us argued this to the staffs inside, but seemed staffs didn’t do anything for her from my observation. Since we’ve been there like almost 40 minutes, and we really want to get fresh donuts for our kids especially it’s Friday night. We decided to jump into the drive-thru because the staff told us we can purchase it from there before they close.

After waiting another 30 minutes later in the car line, around 10:20ish, we get into the drive-thru of Krispy Kreme, but cars moved very and super slowly. Another 20 minutes later, we get to the menu and ordering section but no one speak to us via the speaker. Yes it’s CLOSED and no one came out to tell us or at least put a road cone ahead of the drive-thru to save people’s time, it’s common sense even my kids know it but no one in Krispy Kreme did it. Sadly to say it but from my experience regarding these 2 failures of having donuts, I’m confident to say that they don’t care about how their customers’ feelings, and apparently the operation management at this branch is terrible.

Overall, we arrived there at 9:20pm in person in the line and left from the drive-thru around 11pm didn’t get any piece of donut, and our kids were disappointed at that night because they couldn’t enjoy their favorite...

"I recently had an unfortunate experience at the Krispy Kreme in San Dimas that I feel compelled to share. My visit was prompted by an appealing online deal advertised as 'buy any dozen, get a dozen for $2.' However, the promotional code provided for this offer failed to work online. Hoping for a simple resolution, I visited the store to pick up my order and mentioned the issue, only to be incorrectly informed that the promotion was in-store only.

To further complicate matters, I attempted to use a card offering 'buy one dozen, get a dozen free,' a promotion they outright refused to honor. The staff claimed it was necessary to order both dozens simultaneously to redeem the offer, a stipulation not mentioned anywhere on the card. This was not just disappointing but also misleading.

Additionally, the store was out of glazed donuts, one of their staple offerings, resulting in a need to return later to complete my order, which was already an hour late. This series of miscommunications and failures in customer service paints a picture of poor management and a lack of respect for customers' time and expectations.

It's disheartening to encounter such issues, especially from a brand many of us know and love. I hope this feedback serves as a call to action for the San Dimas Krispy Kreme to improve their service and ensure their promotions are transparent and accessible to...

Had my first ever warm off the roller glazed, it melted in my mouth! Hard to eat just one. Today March 15th, 2024 I got my free 1/2 dz glazed donuts for my birthday. Be advised if you want to get an apple fritter you got to get there early in the morning The Glendora store opens at 5:00 a.m. cinnamon rolls are only served on Sunday and they run out fast! It had been a long time since I had a Krispy Kreme glazed donut and it was absolutely delicious and melted in my mouth I have to repeat myself It was so good! Sign up for their app get a free 1/2 dozen Krispy Kreme glazed donuts on your birthday and on your anniversary and get a free donut! An apple fritter is a fantastic thing to have for dessert! I poke some fork holes into the top of the apple fritter and then heat it up three times at 10 seconds each in the microwave and then apply some real butter over the top and it soaks into the holes when it melts! If you do the microwave that short burst like 10 seconds or 15 seconds each It does not make the apple fritter chewy! I don't eat very many sweet things but pie and apple fritters are high on my list when I want to satisfy my sweet...