The Expresso Hut — Restaurant in Glenwood Springs

Hi there - first off, thank you so much for serving the public at a trying time & for honoring front-line workers. An important, caring note from a local Nurse: in order to protect yourselves and the public you are serving - please please wear your masks over your nose and mouth when interacting with customers. I was so impressed with your conscientiousness the other day and felt so uncomfortable, stuck, and caught off guard today when my payment was (so politely/sweetly) taken by an employee with a mask resting on her chin. That sadly does not protect either her or myself. I write this out of true care for you and your customers to stay safe, especially if you seek to honor people who are already on the front lines, very high risk, and very exposed.. I should have politely said something in person, but I was surprised, couldn’t find the words, and didn’t feel when I was first greeted by a different employee that I was given the time of day to begin with, unfortunately. The time of day really matters at a time like this. Again, I appreciate your business and help and I do hope this is taken the right way that it is...

After I paid, the cashier asked if I wanted my change. I don't believe this should even be a question—of course, I would expect to receive my full change. She returned the dollar bills but kept the coins without offering them back. I had planned to tip and still did, but it felt presumptuous for her to assume she could keep part of my change. While it's just coins, the principle matters.

As for the coffee, it was decent but not exactly what I requested. I specifically asked for it to be extra sweet with extra caramel, but it wasn't prepared that way. Had it been made as requested, it could have...

Really not the best place for coffee or customer service. The girl that took our order was either really distracted or just not in a good mood. My husband was ordering coffees for us(drive thru) and I'm sure she also saw me in the passenger seat looking at the menu. After my husband told her the first drink order she immediately walked away to start making it. Once she came back to the window she seemed really irritated that we still had another drink to order. Instead of giving us an attitude she could have just asked if there was anything else before rudely walking away without...