
We've been here a couple of times before for NFL games and always had a good experience so that's why we decided to come again for Super Bowl LI tonight. What a mistake that was... Our server, a girl name Raina P was the worst server I had, ANYWHERE, in a ver long time! Since the beginning, we noticed something wasn't right with her service towards our table... We notice how courteous and joyful she was with others but, when she got to Us, she was quiet and indifferent. I must've say "thank you" to her 4 or 5 times after getting her to service Us without one single response back from her! We have to call her to get service several times after noticing she was "busy" watching the game and having fun with other customers. You could see the disdain in her face every time we call her attention.
After a while, one person in our party left around half time and her plate and empty bottles sat on the table,along with ours, until we told the manager to get someone to clean it up! EVERY OTHER TABLE she had around ours was clean way before that!
After we complained, the manager,Ms. Briana(who did took care of Us)apologized to Us and gave us 15% discount on our tab and some $5 coupons for next time ( as if it's going to be a next time) The server, Raina P, is a black eye to what always has been a great establishment and a good experience.It is a shame since we really like this place and the food was great! Hope they take care of customer service because there are no amount of coupons that can...
Read moreEverything was fine until I realized our waited was deliberately ignoring me and serving my boyfriend. I’m not a weird jealous person just when I’m being ignored service I’ll feel some type of way . She had empty hands asked to clear his plates when we were both clearly done and only takes his one plate walks away at this time she only looked at me once when I was ordering even then it was a glance up. After she took his plate she came back 10 mins later ,he had to ask for a check she looks at both of us then me up and down and says “one check or two” then leaves comes back gives the check to him I grab it’s funny bc I was the one paying and tipping that day tryna treat him for once . She drops off the check grabs his empty beer glass and only walks away with that at this point she has cleared his whole area hasn’t even touched any thing of mine to clear at all like she made it a point to only clear his stuff and it wasn’t bc she thought I wasn’t done from my one left over wing bc if that’s the case she would’ve asked if I wanted a box but then again she did not talk to me nor ask me a damn thing . I wish I would’ve got her name I remember exactly what she looked like tho. I thought I was over exaggerating but even my boyfriend felt...
Read moreNot ready for prime time! We have been to the other locations and enjoyed them, but we won’t be back to this location. It was extremely noisy, with TVs playing football games so loud that we couldn’t even talk to each other. We waited 20 minutes for someone to take our drink order, and then another 15 minutes for them to bring the drinks and take our food order, and the place wasn’t even crowded. When we finally got our food after being there over an hour, the burgers weren’t made the way they were ordered and a kids cheeseburger we ordered came out as a grilled cheese. When the waitress brought more tea, she filled another person’s empty Coke glass instead of my tea glass, and when it was brought to her attention she took my glass and asked if I wanted another lemon for the other glass. Fortunately the other glass had belonged to my son, so I just drank after him. We went on a Monday when they have kids meals for $.99 and burgers for $6.99. We were charged full price for the 3 kids meals, and when it was brought to the waitress’ attention she changed only one of them. We were so ready to get out of there we just paid it and left. Not going...
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