Vinny's Pizza — Restaurant in Goose Creek

Where should I begin. Called Vinny's last night to order food for delivery and was told have to make delivery through there website. Again, their website. Once order was placed a 7.99 + 4.99 service/delivery fee was attached, a time of 45 minutes was given. An hour and 25 minutes later food was not delivered nor did I get any type of update with tracking. I then called Vinny's which this was 9:06 and was told that they were closed. I then asked about my order and they stated, our 73 dollar Food order was still sitting on their counter getting cold and no driver had picked it up. Got on the phone with the manager Matt, which was very helpful and apologetic and he contacted their delivery service and finally got a driver. An hour and 40 minutes after the order was placed, a driver finally picked it up to drop it off. Then to be met with a driver who did not have a license and that last night's checkpoint in Goose Creek was not able to go through to deliver our food. Called Vinny's back and spoke with Matt again, he then was apologetic and stated that we would get a refund and if we were in the area tomorrow that please place an order because this is unacceptable and he will be more than happy to make this right. Hence the next day, call up to Vinny's and speak with Matt and said hello it's me from last night we would really like to try this again and was stated that delivery would not be an option which we were okay with but then was told there would be no reorder for no cost for the debauchery of last night and that quote, I can throw you a bone maybe take a little off but that's about it. I was thoroughly confused and how the conversation went last night to the conversation we were just now in. I am just floored how at this point I'm now getting thrown a bone, as though he's doing us a favor. Unreal, $73 in food is not chump change and granted still have not gotten my refund. I guess Matt, was hoping he just would not hear from me and would not have to hold good on his promise to make it right for us. Will not be ordering through Vinny's again....

Food is TYPICALLY great!!!! Tonight unfortunately was a different case. Was told it would be 1.5 hours for delivery wich is fine and was perfectly ok. Food arrived right on time. How ever the quality of the food was below sub-par. Garlic knot were hard as could be. Pizza was cold and saturated in grease. Both subs we soggy. Prior to getting of the phone when placing the order I requested that both subs be made last so they wouldnt end up soggy and mush. I was told that the subs wont end up soggy and I still requested them to be made last. Food arrived and it was all garbage! Which was disappointing as its typically phenomenal! When calling to speak with the manager I was asked to hold. When he came back on the line he asked what was it pertaining to and i stated a previous order. The front house manage got on the line, same one who took my order, and was very short and rude. Her response was that it was due to delivery times. Her response to the subs where, "well thats how they come when placed for delivery and there is no way to prevent it due to the meat." This was a total bs response. They offered to send the order back out at 7:40 pm...i told her no bc i need to now feed my 3 young kids and get them in bed bc i didnt have another 1.5 hours to wait to feed them. She then offered a 20% discount on the next order which was declined bc there will not be a next order with a manager like that in place. I spent over $40 that couldve been used elsewhere. I really feel for Vinny himself as an owner. Having bad employees like her, even worse a manager, kills a business quick. Get...

Just placed an online order at 6 on a Friday, and wasn't told until I submitted it that it would almost 9 before it was delivered. I understand what everyone's going through but that was too long for us so I opted to pick it up. I called and I asked to change it to pickup, and they said they couldn't refund the delivery fees or the tip I left. So I said to cancel the order altogether and she said they couldn't even refund it. What kind of business is this? The food better be good. Edit: They told me 75 minutes for pickup. I got here at 85 minutes and I've been sitting here for the last 20 minutes waiting on the pizza that was supposedly "next out of the oven." Edit again: after almost 30 minutes I politely asked about where my food was. The manager/owner came from the back, slammed his finger on the counter and ordered the cashier to "make a sign that's says 'dont ask about wait times, what's taking so long, or refunds.'" Got home, 10 minute drive, bread sticks were cold, fries were cold, calzones were warm, cheesecake is store bought with flavored syrups. I want my money back but I doubt...