BIGGBY COFFEE — Restaurant in Grand Haven

Giving this location a a low rating.. 3+ weeks ago I received an item that wasn’t to my preference so we had it remade & instead of taking the remake I gave them back both sandwiches & kindly asked for a refund. They told me they couldn’t give me a refund & that I would have to wait for the “discrict manager” I gave it a week & called & they told me the district manager wasn’t around so I gave it another week & they claimed that the district manager tried to call me but couldn’t get ahold of me because he had the wrong # (I gave them the CORRECT # twice) I’m super disappointed in the slowness to simply resolve the issue. I literally paid for something that I didn’t even get to...

I stopped at the drive thru this morning and the person in front of me ordered 4 drinks and pulled up. I pulled up to the speaker and I was not acknowledged. I sat there for 8 minutes and heard nothing but I figured they were just busy making the drinks for the person in front of me. I ended up having to leave and when I pulled around no one was in the drive through!!! Meaning they forgot to take my order! I worked at this location with the original owners and I know there is atleast 3 different ways to check if someone is at the speaker in the back. I would just take the extra minute or 2 to stop at the spring...

So far each visit has been exceptional and team today did not disappoint. Quick service, quality preparation, and always a great experience at the window and the menu. While I haven't seen the inside (Drive-Thru guy here) the most important part is down, take care of a good team and they'll take care of you.

The pickiest members of my family (four legged and furry) absolutely adore this particular location for their top shelf pup cups!

The Big Blue Jeep Gang...