Raising Cane's Chicken Fingers — Restaurant in Grand Island

I work in the industry of costumer service, and have for many years, so I find it disheartening and frustrating when a NEW general manager that is trying to cultivate a solid customer base locally refuses to solve a service based problem due to the choice of partnering with a delivery service. I was told several different stories on why they couldn’t correct me paying double on the missing items I had ordered and never received. The orders come into be packaged correctly and sent, but mine was not done correctly and the girl on the phone said she will find my receipt the. Never did, and when I spoke to the gm, he basically said he agrees it’s a service issue but there wasn’t anything he was going to do about it, asked what I would like I gave him several options to correct it that were within his means to do, Bc I understand the situation from a business point of view. And he refused both of my options. Leadership starts at the top, quality of service and value in what and how guests are treated falls on his choices. And he has shown in his actions he has no value in customer service, or care about quality in his...

The positive things of this restaurant are 1. The food is tasty 2. I like the chicken fingers and the chiken hamburgers 3. The restaurant looks clean and there are many tables for couples, familys or if you go alone.

The negative things are 1. There isn't customer service at the table 2. The customers have to do lines for pay their orders and sometimes wait for so long time 3. The car thru is one of the slower that I have ever seen.

I like the food, but I think that they have to improve their customer service inside, after the check out while we wait for our order and until we leave. Also they have to work in their car thru service because it is...

Last time I ordered at this Canes (08/25/2025) my food was stale and cold. I called the manager that night and we settled on a resolution, it was his last night at this location. The manager on shift tonight (08/27/2025) was rude, argumentative, and unhelpful. The promise made to me wasn’t kept, they made mo effort to call the previous manager or look for the note he made. Horrible experience definitely supporting the new chick-fil-a instead once it’s done being constructed. 0/5 serivce and problem solving skills. 5/5 on trying to be...