Mac's On Main — Restaurant in Grapevine

If you don’t want to read the entire review, my take away: Pretty good food, slow service, and a rude hostess. I definitely wouldn’t go out of my way to eat here again, but it did the job in a pinch.

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After picking up family from DFW on a Thursday evening we needed somewhere to stop for dinner near the airport. I did a quick google and came up with Mac’s. After seeing this restaurant was fairly well rated I called and was able to make a reservation for about 45 minutes later, which I was pleased with.

The restaurant was not very full when we arrived and so we asked the hostess if we could please sit at one of the other tables we could see available (with a partial booth rather then a table with all chairs). The hostess told us in a rather rude and irritated way that it would not be possible. We politely asked if there were any tables at all anywhere that we could sit at that had a booth. (I’d like to note we didn’t ask to be difficult- but I have nerve damage in my leg/hip that makes certain types of seating very difficult to sit on for the duration of a meal.) After asking that the hostess kind of huffed off leaving us standing in the middle of the dinning room to see what she could work out. After a trip back to the hostess stand she was able to seat us as the table we asked for originally. None of this would have been that big of a deal if she hadn’t been rude about it... but to me politely asking for a different table for comfort, during a quiet time, wasn’t an unreasonable thing to do.

Overall the dining experience was ok. All the adult food we ordered was pretty good. I would say the calamari and crab cakes were actually delicious. The bread that comes out before the meal was good. The prime rib came out a very good rare and was fairly flavorful. Though the creamy horseradish needs a lot more flavor. We thought it was sour cream at first! The kids food was so-so with kind of small portions (ie it comes with literally three French fries!) Extra sides like the 7 cheese Mac and Cheese were ok but definitely not good enough to bother spending an extra $5 for.

Unfortunately, while polite, our server was incredibly slow! We had to wait and wait to order drinks. We had to wait and wait and wait for drinks to arrive. We had to wait to order appetizers and dinner, and we had to wait and wait and wait to ask for anything additional we might need, or the check. You get the idea... He just didn’t really bother to check back with us and we had to catch his attention to get what we needed. Now perhaps he was incredibly busy- but again the restaurant just wasn’t that busy overall so I’m not sure that was the issue.

It’s really too bad the service was poor, because the food was good enough that it would otherwise be worth checking out again. (Props to the kitchen!) But with so many other restaurants in Dallas that deliver on both food and service I probably won’t...

You know I thought hard and long about posting this one!

We visited this spot based on the 4.9 star review. Dropped in for a good steak craving. (You know how you crave something and you’re not satisfied until you get what you’re craving!). This was the case, it was more about the STEAK than the dinner.

Sidney, the server was great! Dinner started off right with a few cocktails, appetizers then the main dish came.

At first, the steak looked wonderful. Took a few cuts and immediately cut into a hard fatty section, disregarded it not thinking much of it. Continued to cut into the steak and hit another thick piece of fat! But this time I decided to cut the fat out of the steak and it was about a 1/3 if the steak at that point.

After that we started cutting a few more pieces and eating them they were engrained with tough fat! We cut a few more pieces and the exact same thing, fatty meat (mostly fat!)

Now this have become unenjoyable and we started to get disappointment in the cut of meat. We decided to transfer all the cut meat that we had not ate onto a different plate and notify Sidney our waitress. She immediately apologized and took the plate and said she will take it to the manager.

The manager came to the table and said I apologize, but this is the normal cut of our steaks and I’m sorry that we won’t be able to make any adjustments. We stated we don’t want any adjustments. We want a new steak.

At that point, he said he wasn’t able to get us a new steak but he could make an adjustment on our bill. We look confused. 🤔

We stated if the steak is bad and we have sides that we haven’t eaten you can’t give us a new steak? He stated no I’m just the assistant manager that’s all I can do for you I asked for the manager, but he said the manager was not there that night and I said I would be sure to get in touch with your manager and you will be getting a bad review since there’s nothing that you can do to accommodate us for the fatty steak.

The assistant manager excuse was if we would have told him the first time we cut into the steak he would’ve been able to give us a replacement.

Lesson: if you go to this place complain before you eat any of the food!

They did remove the appetizer and one of the sides off of our bill, but we still walked away unsatisfied and dissatisfied with the way management runs the operation.

I called in and spoke to Henry the manager. It took him two weeks to follow up with me to tell me that he found our bill and they did make an adjustment on the...

If you enjoy horrible service and overpriced food with just a dash of smugness thrown in for good measure, Macs is the place for you.

There seems to be a common thread here. The more recent the review the worst the review.

I’ve been a customer for a couple of decades. While never as good as the price, we kinda liked it but have notice it has been going down hill for quite some time. Especially since they moved to grapevine.

If you used to go to the other locations and want the same experience here, save your money.

Our most recent visit was probably the worst experience I’ve ever had at a restaurant.

We had 7p reservations and got there right at 7p The restaurant was more than half empty.

We walked in and told the young man we had a 7 o’clock. He said very very smugly, with great joy, that we were late and our reservation were canceled. I said no we aren’t late. He’s said we were an hour late and that our reservation was for 6. No use arguing with a teenager that’s clearly never been taught any manners or anything about customer service.

At this point he was almost giddy that he was able to be the bearer of bad news and said follow me and I’ll put you somewhere but not the booth that was requested on the reservation.

I couldn’t believe this kids attitude or was talking to me this way so I asked for the manager. Supposedly the owner came out and all she did was defend the kids action that he didn’t know any better because he was a kid. She seemed to not care how long we had been coming there nor disappointed we were leaving which we thought would be the right move at this point.

We left and will not...