Hollister Co. — Local services in Grapevine

For the first time I decided to return my purchases to this store. It was definitely a mistake and worst experience ever. The first cashier was friendly, he did a great job processing my returns, unfortunately one item was giving him issue to process the return, so his manager took over, which she tired her best to figuring out what was causing this problem but even she couldn't figure it out. So she call her head manager(Jerry). Who according to her knows how to deal with this. Well from there thing's went south. He came to the front desk already with an attitude. Like he's being disturbed from his peace. He was rude, didn't even bother to listen to what I have to say or even did anything. He just stood there, didn't scan nor touch the return item or even did any move to figuring out the problem. All he said was he couldn't do anything, since I submitted the return online already but funny the other items was submitted as online return as well and it worked perfectly fine. So I tried to explain my concern and throughs but he wouldn't let me speak and said " I don't know. I didn't process the other items and I don't know what you trying to do but that one item look like it has been already return and been refunded) first I was surprised,mad, disappointed and frustrated of his behavior and respond. So I replied (are you telling me I'm a lier and want to get refunded twice 🤨) so this went on for about 15 mins and he would still behave the same way. He kept telling me to cancel that return but there won't be no guarantee if that would even work. WELL THANKS THAT WAS VERY INSURED. He was very rejective, didn't even try to call costume service to find out what is causing this issue, instead he told me to call coustom service to figuring out. Which I did right in there at the store. Thanks costume service the lady on the phone did her best to help me and even she said the return process online wouldn't affect the return in store. So I went back to Jerry and told him the response of customer service,he immediately said "whoever you talked to is wrong and they don't know what they talking about" I immediately pointed out this attitude and behavior,also told him I never as a costume been treated that way and matter. I can't be blamed for him having a bad day. This is not acceptable specially as a head manager to treat costume like this. I don't know if this is the first time but still that's no excuse. I'm sorry but Jerry need to be move out from...

This is honestly one of the worst experiences I’ve ever had in a clothing store in my life. As soon as we walk in the employees are just looking at us like we aren’t supposed to be there. Like what. It was an hour before they closed and all we got was disgusting looks, when in actuality their store looked disgusting, none of there shirts were folded, there were pants just laying on the ground everywhere, and their counter was just filled with random stuff. They said that the dressing rooms were closed even though I saw other people going in and out of them. When they told me it was closed, they said it very rudely and like in a way to just leave the store already. I then asked very nicely if there was any way they could make an exception because mind you I only had 4 things and the guy just responded with “no”. Not a “no I’m sorry but if you want I can put them on hold and you can come back in the morning”. Not a “No, I’m sorry but it’s policy's”. Heck a “no, I’m sorry” would have been fine in itself. What stinks is that I put everything back myself, like I should have just dropped it on their back counter with all the other stuff just laying around. Like I would have done if the stuff didn’t fit either. Anyways all that to say… I will never be shopping at this Hollister store ever again, and I would recommend you...

I returned to the store the next day to try to get help with my return on my shorts that were too small the manager who was a white guy us so rude when you enter the store he never ever ask if you need help or greets you he just follows you around the store and looks at you with disgusted look I’ve bought so many items from this store it’s insane to get treated bad he never came out today to help with my return he didn’t look it up. Y credit card which the 1866 # ppl said he could of did but he refused to help me the second day he called security on me it was so embarrassing that the security guard ran up on me rude and told me to leave it said what’s the prob the workers were laughing at me crazy as heck that these ppl are allowed to do ppl like this very discriminating to me over a return that a manager refused to help me with so I walk to the mall office the security guard walks up on me again rude listen to my whole conversation with the mall ppl and of course they couldn’t do anything so I left and the sec guard followed me again around the mall looking for me that was the worse worst ever experience I’ve had in that store they never treat me nice when I go in there so I’d tell anyone of a diff race watch out in this particular store it’s been going around that it’s a very...