Flour Garden Bakery — Restaurant in Grass Valley

I used to go here a lot. It has totally gone downhill!!! The owner needs to get a handle on the people actually running this place! If I could leave a 0 star I would. I ordered cupcakes way in advance for a shower. I also ordered baguettes (which they make on Friday, so I asked them to be sliced on Friday and put in a plastic bag) all to be picked up right before the event on Saturday morning. I was in a hurry gathering all necessary things to bring to shower and stopped into Flour Garden to pick up my paid order. I gave them two names to look for orders. Three of them looked and could not find them. As my car is running, I started to panic! They said they didn't have the order and started to question if I had just made the order! I told them that I had order a few weeks prior and recently paid so that I could just run in and pick up the morning of the event. So they kept looking. Finally one of them came out and asked if it could be under another name. I gave the same two names, then one said "Oh it was under this name, not that name." Then she proceeded to tell me that I did not give the other name! I told her that I did give both names. I asked to speak to the manager. He started to argue as well that I did not give two names. Apparently they did not hear me...but instead of apologizing they continued to basically call me a liar. Then when asked about baguettes they told me they did not have them! As I see the girl slicing them, I asked if they were plain liked order. Well no they were not! They were cheese, which did not go with my recipe! The manager said, "Well your choice is to take the cheese ones or I can reimburse you." I said it is too late now! I said you should just give me the day old cheese ones that I did not order AND reimburse me. He laughed at me and rolled his eyes and repeated my choices. Worst customer service ever! Worst manager ever! I asked for owner info, and gave me her email. I wrote to the owner and still have not heard back! The cupcakes were stale as well. $90 and stale? I will never order from there again. It also took days of calling there just to order or have anyone get back to you...cake person was on vacation? Never! I've owned businesses and would never run one like this. Fire that...

I will never step foot in either of the Flour Garden bakeries ever again. Short story: I purchased a custom gender reveal cake for my first pregnancy (I even walked in with a sealed envelope so neither me nor my boyfriend would know) and the cake decorator called me and told me what was in the middle! I spent time, effort, and money to create a special moment with my partner and I.... Just for it to be completely ruined by some careless, random, stranger on the phone!!

Long story: The only instructions I gave them were that I wanted a lemon curd cake, add strawberries or raspberries inside if it was a girl, or add black or blueberries inside if it was a boy. In the instructions, it was said that it was a GENDER REVEAL CAKE and to be secretive... The person who took our order, who was the only nice part about this experience, said it could be done. This is true because there are triple berry pies, and fresh fruit cakes on their menu. Then I got a voicemail from the cake decorator the next day that said "they don't have blackberry filling"... Which isn't what was on the order to begin with... and COMPLETELY revealed the gender!! So instead of a special moment with my partner, I hear it from a careless, random stranger who couldn't read the instructions. Thanks for that memory, always... After many back and forth conversations between the bakery owner, who was a little dismissive of my experience but also confirmed that they did in fact have blackberries, and the decorator, who continued making excuses, I was given a full refund and they still made the cake for me. So what was the point of the phone call/voicemail even? They had blackberries the whole time and ruined it for us. I had to send my partner in to retrieve it though, because I would have cried if I stepped foot in there. AND THEN he then waited for 15 minutes because the poor workers couldn't even find where the decorator put the cake!! So careless!! I will no longer be getting my monthly bagel fix here.... Bubba's Bagels is...

I have been here a lot of times, pre and post pandemic, and very little has changed. When I first moved to the area, this location was my go-to for coffee, bagels, and whatever vegan treat they had that day. I liked that they had a little play/reading area for the kiddos, and their food was a reliable 7 out of 10. It was also nice that their bagels were all (with a couple exceptions) vegan by default, and that their hummus was house-made. They also have pretty yummy soups, and you can buy large frozen soups to take home. Okay, so why only 3 stars? Well, it's mostly the attitudes of the employees. I remember pre-pandemic one employee scolding a child for the way he was playing with the dinosaurs... as in, not addressing the caregiver, but speaking straight to the child. They also seem to choose when they feel like answering the phone. Okay, maybe I caught them too busy to answer a couple times, but seriously? It was a pandemic and ordering ahead is an excellent solution for all involved. Then there was the time someone did answer, but told me she was too busy to take my to-go order... And the way they always ask if we want to tip them? ugh. It's annoying at best - I've worked enough food service to know they could fix this easily enough. Basically, if you need a bite, it's an okay place to get one, but since they have the exact same menu at the other location, I recommend taking the drive over and saving yourself the aggro. Side note: To this location's credit, it's usually less crowded than the other location.... maybe because of...