Starbucks — Restaurant in Grass Valley

This is the worst run Starbucks I have ever experienced. I have always seen the "Starbucks way" of treating guests in the stores I have visited, everywhere from New York to California. This location has no culture, lacks training and guest service, and quite honestly the baristas and "MOD" this day (Kimmy and Meg) were downright rude and disrespectful. I can't remember a time or business where I witnessed and experienced worse guest service than we saw today at this Location. I can only home that this location is under new management (Janette is her name) and they will be cleaning house. There are always bratty teanagers that slip through the cracks (Kimmy) but when you have a manager (Meg) running your floor who also doesn't care about your guests, that is a disaster. If the manager doesn't care about us guests who will?? So, in closing I will not be back to this location. Unfortunate too since I have a gold card, now this poor service is costing me money. Poor all around! BE WARE... DO NOT STOP HERE... GO TO A DIFFERENT COFFEE HOUSE (unless being yelled at and talked down to by a teenager is your thing)!! I know I will...

The early morning shift employees are always very nice especially the blonde hair girl who is very sweet & helpful. The brown long hair girl is pretty lame. I asked for pike which is a medium roast because the dark roast hurts my stomach & then watched her fill up half my cup with dark roast. When I asked her if it was just pike she lied to me telling me it was. I asked her if they were out of pike & she told me they just ran out & they would have to make a fresh pot. I told her I would wait for a fresh cup. It took her almost 10 minutes to make it. It seemed she was pretending to be busy while she made me wait longer. Another employee poured me the cup & apologized for the wait. The reason I started coming to Starbucks was the awesome customer service & their amazing coffee. But when Starbucks hires not so nice employees it makes me want to go elsewhere. I have been a gold member since 2014. A faithful member since. The lake of the pines Starbucks is really a better place to get your morning coffee. Most of the employees remember your name & your drink if you are...

Hours posted online state this store closes at 10:00pm. We pulled into the drive thru at 9:57pm to be greeted by an automated message informing us that this location was closed. Slightly annoyed that the staff decided to closely a few minutes early, I began to pull forward to exit the drive thru only to be forced to stop and wait as the car immediately in front of us was apparently waiting on their order. Annoyance turned to irritation over being turned down service because they closed early yet having to sit and wait in the drive thru anyway so that the car in front of us could receive service. My family and I patiently waited as the car in front of us received their order. At exactly 10:00pm I pulled up to the window just as the employee slammed it shut in our face! Mostly out of shock we sat there gaping for a few seconds. The girl turned towards us after a moment and gave us the rudest dirtiest look, mouthed "WE'RE CLOSED!" and then spun around and stomped off. Never have I received such deplorable service from a business. Never will I...