McDonald's — Restaurant in Great Falls

I’m going to be honest we go there a lot during this season due to sports but at the same time I’m the last 6 months I’ve never seen the decline in service you get now.

This has happened a lot and we’re just now leaving a review the McDonald’s my wife went the nw side their staff is extremely rude and you can tell they hate their job. I work in customer service to and having a bad day happens but everyday and being rude to people constantly. Everytime we’ve been there in six months they have forgotten food but when you ask for it decide to be mean to you. There’s a lady with a really short boy haircut who’s extremely rude an is everytime we’re there we’ve watched her do to other customers well we addressed it finally today and she got so much more ruder that we just said okay and left even though we were still shorted on food. I will start going to the one on tenth or market place I guess . The one on NW bypass used to be my favorite but the order taker , cash person, and person handing out food are all rude I get fast food is hard I did for 5 years but where’s the customer service verbally. Sad 😔 if you hate your job so much stop showing it and quit as your hurting McDonald’s more then...

I previously worked under Kerry Kluck's management at McDonald's, and I experienced firsthand her disrespectful treatment towards both employees and customers. Her attitude of utter disrespect led me to resign from my position after her behavior was directed at me.

To make matters worse, my boyfriend is now facing similar mistreatment. Kerry is refusing to allow him to work unless he has the right uniform, despite his current one being broken. Instead of providing a solution or replacement, she is threatening to fire him if he dares to show up without the required attire.

This kind of conduct reflects poorly on Kerry's leadership skills and her lack of empathy towards her staff. No one should have to endure such treatment in a professional environment. It is disappointing to see a manager like Kerry Kluck create a toxic work atmosphere at McDonald's.

I urge potential employees and customers to be aware of the unfair policies and disrespectful behavior that Kerry Kluck exhibits as a manager. It is time for McDonald's to address these issues and ensure a more respectful and supportive work...

The driver thru worker was extremely rude. First she gave my food to the car in front of me. I could see them digging through the bags and then they handed them back. I asked if they had touched any of my food and was lied to and told it was all re made. It was less than a minute between the other people digging through the bags and me pulling up to the window and the bags were crumpled from there car in front of me. I ordered a large Coke and I was given a small so I waited for one minute before she even came back to the window and told her the soda was supposed to be a large. She scoffed at me and rolled her eyes like I was ridiculous for asking for what I ordered. Through the window I seen her slam the small down and grab a large and shove it out the window to me. And to top it off, I was shorted food but as badly as I was treated I...