Burger King — Restaurant in Green Bay

We’ve had multiple problems with this place, and I’m tired of wasting my money. Last night was the last night. My husband gets us dinner last night, me, him and our 2 year old daughter. Because weve had issues with our orders either being cold or our fries being half empty, I ALWAYS have him check our food…to make sure our food is warm, and that it’s all there. Well of course, he gets the food and the fries are completely cold and half full. My husband drives back around, complains and tells the worker what’s wrong. The worker than gets rude and says “he probably ate half of them” while walking away. Another employee came back to try and fix the situation and told my husband he’s making him new fries, great. So fast forward to getting home, we pull out the chicken fries and they are dried out. Yes they were hot, but they must of been flash fried (reheated in the fryer, and I know because I worked in the food industry for 8 years) so my daughter can’t even eat them. Luckily she ate some fries and I had something else to feed her at home. Now let’s fast forward to the next day. My husband comes home early because he’s too sick to work. The only thing he’s had, was the dinner. I at this point am upset. Being that I worked in the industry, I know how crucial food safety is, and that you can get very sick or even die from food borne illnesses. So I call to speak to the manager, tell him everything, and explain to him how serious food borne illnesses are. He then tries to brush it off, stop me and ask me “would you like to come and get all your food remade?” Even though I appreciate the gesture, that’s not the right way to go, especially since my husband is physically sick from your food, and can’t eat anything. I tell him “no. My husband is sick, he had to leave work early” (which I did already tell him) he then gets even more rude and tries telling me he’s just trying to offer a solution and that I had already told him twice about my husband being sick. Well, yes sir, I’m trying to explain to you the severity of the situation and that my husband is sick and you’re trying to offer food?? At this point I’m tired of his attitude, when I’m the frustrated customer. I explain it i him again that my husband had to come home from work and is sick and that’s why I’m upset. He then get mad again and says “I heard you for the third time”. He then proceeds to hang up on me when I tell him that if my husband needs to go to the hospital, they are gonna be liable. He hangs up the phone. I call back trying to get his name and to tell him I’m calling corporate and that my husband is coming for our refund. (Even though my husband was sick, he decided to go because by this point, I wear so upset and frustrated with this guy). So I call and ask him for his name, and he says “as i already told you when I answered the phone, it’s Richard, for now the 2nd time”. I’m in such disbelief at this point, that they made the mistake, and were being treated like were the problem?? I explain that to him, he hangs up again. I’m fuming at this point. You’re really going to gaslight customers as a manager??? So I call back again, to ask y who the GM is, so I can report this to corporate. Well apparently Richard is the GM. How as a GM do you get irritated with customers, because they are upset about their family getting sick?? Richard obviously needs a new career change, and his behavior, explains...

I did a mobile order for a 1 dollar crispy chicken and 1 dollar 10 pc but the only way to get the sandwich is to make a mobile order so that’s what I did paid and everything and the app said to let a staff know so that’s what I did and it was a mistake the supervisor was flustered and rude said she couldn’t find my order I then showed her the confirmation for my order she still couldn’t find it the order was set for drive thru I did let her know that the app told me to let a bk staff know that u made a order and I apologized but I forgot to make my sandwich plain but they couldn’t find my order I told her I’ll wait and come to the drive thru maybe she didn’t hear me but when a friend made a order I went to the drive thru to pick them up as soon as I said mobile order the lady in the drive thru began grip so I sympathize with her frustration and took a lil more time to try to explain my order cause they still claimed that they couldn’t find it and that they can’t give me anything without me making a order I then quoted the information on my receipt and I was told to go to the window where I met up with the same rude supervisor who basically told me that my food has been ready for 10 min and they have been calling me but I disappeared and she reminded me that I was suppose to go through the drive thru not come in to get my order I then told her I only came in cause I forgot to make my sandwich plain and that the app told me to let a bk staff know after I was lectured I got my food my sandwich was dry and the bread was not the best so long story short I love the idea of mobile order I love the deals but clearly staff is unable to do mobile orders plus customer service ps I work in customer service at a very busy restaurant and still manage to smile under pressure...

I finally had the chance to try this burger yesterday. I ordered an impossible plain with cheese only because I wanted to really taste it, not cover it up with sauces. The cheese cost an extra 60 cents, which was fine. Two impossibles with large fries and drinks $20. For some reason our order was forgotten. When it came, my burger was so cold that the two velveta slices they put on there didn't melt one little bit. My fries were cold. My husband's burger was cold as well but he was fine with that. I brought the fries and my sandwich back to the counter, explained the problem, clearly said "it's so cold the cheese wont melt" ..several minutes later, i get back to the table, and surprise...a whopper with all the fixins..no cheese and COLD FRIES. Took my burger back, the manager said she had no clue that it was cheese only, definitely frustrated with me. I sat, ate my cold fries, hubby already finished eating. Finally I get my burger. Yes, its hot, yes the cheese melted, and yes I opened it up to make sure no one spit in it. It was flavorless and dry with the exception of the grilled taste. This is the skinniest saddest excuse of a burger that ever happened. I have been a vegetarian for a long time, and have been fortunate enough to find many amazing burger alternatives. This is not it. It is an ImpossibleWasteOfMoney. Three other customers had issues with their orders while I waited. The most notable one was told that basically it wasn't the restaurant's fault that her burger had mayo on it even if she said no mayo. They were way over staffed, not really busy. Just a poor...