Texas Roadhouse — Restaurant in Greeneville

Well let’s start from the beginning, shall we? Me and my fiancé were meeting with family for a dinner. We really wanted this place to be great, as it is new and I have never had a bad experience at a TX Roadhouse, and I have been to numerous in numerous different states. I was the last one to show up, so everyone else at the table already had drinks and silverware. After 30 minutes of waiting, the waitress refilled the tables drinks, while me and my finance had yet to receive our initial. We have also yet to receive any silverware. After asking again, the drinks had finally came and we were asked if we wanted any empty plates off the table. I know waiting for the public has to be one of the most annoying jobs in the world, so I agree with it being slow, forgetting, etc. But besides making 2 trips, she decided to try and get them all. A whole cup of ranch was then dropped on my fiancés lap, covering her jeans and cell phone. Now remember, we still do not have silverware so we do not even have a napkin to clean the ranch up. After going to the bathroom to clean the ranch, we then waiting on the food. I had ordered a 6 oz steak. Well upon seeing the streak, I thought I was being pranked. I looked up at the waitress to see if she was serious or if I was being the victim of a new tik tok prank. I looked up and besides seeing Ashton Kutcher and his camera crew running up to tell me I had been Punk’d, I see the extra workers start line dancing to Jason Aldean. I quickly realized this was not a prank nor a punk, it was real life. My steak was the size of a raccoons hamstring. I have seen slim Jim’s bigger than my sirloin. After the experience that we had had so far, I made the decision to not ask for my Mr. Hankey the Christmas poo to be returned. After what took 3 bites to eat my steak, I was ready to get out of there faster than a long tailed cat in a rocking chair store. Not again will I experience that bad of an experience at a restaurant, not because I won’t go, just because I don’t believe that it is possible. If you thought the Butchers Block restaurant may hurt from the new opening of the roadhouse, I assure you,...

Let me tell yall, stepping into Texas Roadhouse on a Sunday afternoon is not for the faint of heart. It's less a restaurant and more a joyous, chaotic rodeo of hungry families and the siren call of those buttered rolls. The noise level was somewhere between a jet taking off and a gospel choir singing about mashed potatoes. I swear, the waiting area was so packed, I nearly had to pay rent just to stand there. But in this swirling vortex of hunger and country music, there was a beacon of hope, a guiding star, a server whose name should be etched into the pantheon of dining deities: Sarah. Seriously, I think Sarah might actually be a superhero in disguise. Our table ordered enough food to feed a small army (two full racks of ribs, a 16 oz ribeye, 2 of them onions and enough sides to make a nutritionist weep). Not only did she manage to get every single, precise order correct, but she navigated the floor with the grace of a ballerina and the speed of a cheetah chasing a complimentary roll. At one point, my uncle dropped a steak knife. Before the knife even hit the floor, I swear Sarah materialized out of the ether, brandishing a fresh, clean replacement with a smile that could melt butter on a cold day. I suspect she might have an anti-gravity device on her tray, because it was loaded, yet she never once looked stressed. She was attentive, funny, and somehow made us feel like the only table in the entire, absolutely packed restaurant. By the time we left, slightly dizzy from the sheer volume of peanuts consumed and the perfection of the service, I wanted to nominate Sarah for the Nobel Peace Prize, or at least a damn good raise! She didn't just give us great service, she gave us a spiritual experience in the form of perfectly cooked meat and endless sweet tea.

Final Verdict: Go to Texas Roadhouse on a busy Sunday. Embrace the beautiful pandemonium. But pray to the dining gods you get Sarah. She's the real MVP, and I'm pretty sure she's the reason they haven't run out...

Party of 10, crammed into a booth with a single table so we had absolutely no room. We did receive 3 baskets of rolls so that was ok. However, everything went down hill from there. After waitress finally came to the table and took our drink order it took us 30 minutes to receive them. Once we needed a refill it took so LONG to get 1 single refill. While taking our food order she kept having us repeat it several times because she couldn’t hear (the music was so loud we were having to scream at each other at the same table). We got our salads before the meal and as the waitress was taking the plates she mentioned she had already dropped and broke several plates then proceeded to have us assist her (which was fine) but the. Completely drops the plate that has a full ranch in it on one of our laps with hardly an apology at all. The wait for our food was over an hour which is ok however 1 of the steaks were completely cooked rare (16oz), not even edible it was still cold, one (6oz) was completely over cooked almost burnt. One meal didn’t even come with the sides at all but took 20 minutes to get after asking for them. All the sides with our entrees were completely cold along with most of the entrees. The entire time the server was so nervous and anxious and talking about how busy she was. As we were eating our food the table be side us (table of 2!) had already been there an hour before we even showed up and still had not received their food which was only a steak and 2 sides. We never got offers a discount on meals or even 1 meal or even an apology to the horrible service. Overall this whole experience was horrible and will not be going back, we will continue to travel to Johnson City or Morristown if we ever want to...