Chipotle Mexican Grill — Restaurant in Greensboro

The experience at this Chipotle was unacceptable. We ordered ahead in order to make the pickup a faster and more convenient experience, but this was a dire mistake. The staff were immediately rude and dismissive upon asking about our orders. Then, they continued to ignore our requests to check to see if our orders were ready, even though we could see them ready to be picked up. We remained patient and continued to wait an additional 40 minutes, holding out hope that the team was just behind on orders. WRONG. I asked the lady working on the to go orders to check for our names and she patronizingly replied while cutting me off, “You standing there ain’t gonna make the orders go faster!”. Even with her contemptuous response, I then asked the male checking out the in-store orders if he could check. Immediately, the man found our orders which had been sitting there since we arrived. If the lady had been less arrogant, then we would have been able to get our food immediately, but due to her horrible service, she caused this...

Ordered my food through the app and they gave me someone else’s order. I tried to call before I went back up there and no one answered. The first young man I saw in the store didn’t apologize or anything, just took my bag and gave it to the “manager” with the glasses. I was extremely inconvenienced having to come back to this location as I have a preschooler I have to get off the school bus. The “manager” felt some type of way when I asked was anyone going to apologize and he starts to go back and forth with me stating I was rude to him! I never yelled or raised my voice but yes I was definitely flustered. He tried to tell me how I should have reacted in which I told him he can’t do that. How do you think you can tell someone how to react to a situation when they are upset? Good customer service skills are nonexistent at this location. The other locations are much better. Don’t waste your time or money here. The reviews...

Food was fine flavor wise. service was awful. took forever and they were out of everything. person infront of me got like 30% more of everything than i did. when i asked for guac i only got a half scoop compared to the person infront of me. then the person making my burrito walked away halfway through and i stood there for 5 minutes until they came back. when i asked for more guac to match the person infront of me they told me it would be extra. actually one guy was gonna give it to me but the other coworker told me otherwise. then when they wrapped my burrito it busted open and he was gonna rewrap it but someone in the back just told them to wrap it in foil and go. as soon as i opened my tinfoil the burrito falls apart all over. i boycotted chipotle for two years before this. safe to say i will never be coming back. doesn’t help that the one person working the front skimping on all my toppings looks like she...