TL/DR: cross contamination, bland and over seasoned food in the same order, long wait times, nice environment

I was there when the doors opened at 10:30am. I ordered two grilled cheeses with a side of carrot sticks and potato salad. 11$. It took TWENTY (20) minutes to get my grilled cheeses. I was the first order in the restaurant, that seems a bit ridiculous.

Firstly, the food; I feel comfortable saying I got about 4$ worth of food. The grilled cheeses were as described but the potato salad is pure mustard. I normally like yellow potato salad but this is inedible. It taste like a mustard packet with some relish thrown in. Not to mention, it’s about an ice cream scoop sized portion. The carrot sticks have no flavor…?? They taste like they’ve been sitting in water and have dirt from the peel still on them. In fact, I watched the employee dump water out of the styrofoam container my carrots were put into. They are crunchy but lack density, hence backing my idea they sit in water to keep them from going limp. I’m guessing that’s how the carrots can become so flavorless. Well there is some flavor I suppose, I have a dirt taste in my mouth from the one bite I took from a clean looking stick.

Secondly, the staff. Is it normal for your staff to handle food without gloves? I watched an employee build multiple salads, touching multiple styrofoam containers, wiping her hands on her pants and still grabbing the lettuce and MEAT TOPPINGS bare handed. Cross contamination seems to be a threat for here… I have included photos of the employee doing just that in case you don’t believe me. The rest of the staff seemed alright. Moving and bustling around.

Thirdly, the atmosphere This was the only positive and why they got two stars instead of one. It was a clean environment and I liked the plants and vibes of the restaurant.

Fourthly, overall I am not impressed, I will not be returning. In fact I wish I would have asked for a refund and denied the food while I was still there (TO-GO order). I paid 11$ to eat two grilled cheeses that cost them not even 1$ to make. I hate waste so the carrot sticks will end up in my compost but the potato salad is a lost cause. The wait the other reviewers speak to is no joke. Again, 20 minutes for two grilled cheeses? That seems a tad excessive.

I’m sorry to whoever Jay is that your company is falling, but this was disappointing.