Krispy Kreme — Restaurant in Greenville

I try not to do negative reviews because usually, that one bad experience is just that, one bad experience out of a bunch of good. Furthermore, I realize that these days, you are lucky to just get served. Receiving any customer service is a major bonus.

That said, I don't know why this place is still in business. Every time we come here, service is terrible despite having a ridiculous number of employees. Other than drive-thru, the staff are goofing off, talking loudly, speaking inappropriately in front of clients, and spending more time chatting than working. The owner needs to install some cameras to see what really goes on there because I can't believe grown people behave this way.

Meanwhile, I'm going to apply to work here because who doesn't want to get paid to ignore customers, chat, and play on your phone? Even if I give half effort, you would have more of a worker than you do with the 5 or 6 you have on staff.

In addition to the bad service, they are always out of the donuts, (plain glazed), and today was no exception, with a huge note on drive-thru stating they are, yet again, out of the original glazed until 5 or 6 pm. Big surprise.

During Valentine's Day, we paid $2.49 apiece for 12 of the chocolate filled donuts that literally had less than a teaspoon of filling, and they were stale. We went to the gas station a week later and found for the same price, we got fresh, tasty donuts, which were filled to the max. How sad that the gas station does a better job than a long-standing icon of North Carolina.

If it wasn't for my mom wanting Krispy Kreme original glazed donuts, I'd never go back to this place. I try to get them from grocery store because they are fresher, but the plain glazed go fast. Guess they don't want to go to Krispy Kreme.

Note - In fairness, service in drive thru was good and on the multiple occasions I have been inside, (and were the only customers in there, as usual), drive-thru staff was actually working while the others seem to be having a party.

I'd give this place zero stars of I could. Perhaps the Krispy Kreme in Durham could give your staff a few lessons on...

Very disappointed in the Greenville Krispy Kreme. They used to be great and I’m not sure what changed but it’s gone down hill in the past year or so. I’m not sure if there’s been a change in management or a corporate level change but whatever it is, the change has been for the worse. I’ve been there about five times in the past two months and each time I go they only have about four to five different types of doughnuts in stock. They always say they will have some the next day but I’ve yet to see it. I haven’t even purchased anything that past three times I’ve been there due to the lack of options. Why buy a dozen doughnuts if I’m getting three or four of the exact same doughnut? Also, it’s always the same doughnuts. They never try to make anything outside of the absolute basics. I have also found that it is very common for them to be out of the seasonal doughnuts so don’t get your hopes up if you’re looking for them. There has also been a change in staff and the customer service isn’t what it used to be. I’ve had to order doughnuts before without an employee actually speaking to me other than telling me the price of the doughnuts. They just stared at me the whole time. Also, as others have mentioned, they won’t even give you the hot doughnuts they’re making! They say it’s for the next day and then they hand you doughnuts that have very obviously been from the previous day or even previous days. Overall, I just want this location to correct whatever is causing them to regress because this is not the Greenville Krispy Kreme I...

So I usually don't say much but my feelings are a bit hurt. My poor dad got up yesterday morning at 6am to go get some coffee and donuts. However, this isn't really anyone's fault, but he had a stroke and can barely walk and lost all mobility in his right arm but this man wanted him some KK donuts. His speech was also affected by the stroke so he has to go in. It just amazes me how much people lack common sense and decency. Again, I can't expect anyone to think like me but if I was the manager, owner, employee Id offer a helping hand. He came to get donuts from your business but nobody thought, hey this man with one arm, with a cane a dozen of donuts and a hot coffee all in one hand may need some assistance. Nobody opened the door or even offered a helping hand. As I do understand it's nobody's responsibility to do so, it still should be a common decency/sense to do so. Helping a disabled stroke victim would have only taken 5 mins of someone's time. He didn't complain because was just happy about his donuts but it just really upset me and broke my heart for my dad. Anyways, just something I had heavy on my mind and wanted to share. And hopefully in the future maybe something courteous to start doing. Everything doesn't always have to be compensated for. You'll be blessed back...