Pho Noodleville — Restaurant in Greenville

Because of the character limit, I saved my previous comment as a screenshot so I could make room to reply to you here.

First, you were lying！I never used a translation app in our conversation at your store. If I did, show me which sentence was from a translator.

Second, the photo I showed you and your wife was from an online recommendation for your store — it clearly showed “Taro Root Bubble Tea.” That’s the drink I wanted. I didn’t know what “taro” was, so I showed the screenshot and pointed to the word to make sure I got the same one. You understood, but your wife didn’t. If she couldn’t read it, then I strongly suggest your wife use a translation app.

Third, I’ve been in the U.S. for five years, and this is the first time someone has called me a “non-English speaker” and used it as an excuse for treating me badly. Maybe that’s why your wife treated me and my daughter like we didn’t matter.

Fourth, you said your wife always jokes with children to make them happy. But when she pointed at my 3-year-old daughter and said “YOU DROP, YOU PAY,” you call that a joke? Is that supposed to be an American joke that I’m just too foreign to understand? Or is it a Vietnamese joke? Is it part of Vietnamese culture to point at a child and say “You drop, you pay”? Because to me, that’s not funny. That’s hurtful — especially for a three-year-old. At that moment, my daughter froze in place. I was shocked and humiliated. People have joked with my child before — kindly and warmly. Never like this. Your wife didn’t show any patience with our order, but somehow had time to “joke” with my daughter? That didn’t make sense.

Fifth, you said your wife offered to change the drink. Do you really think I would drink something made by someone who just disrespected and threatened my child? Honestly, that was the worst milk tea I’ve ever had. It tasted like non-dairy creamer mixed with artificial flavoring. I could even feel the powder in my mouth.

Sixth, I seriously doubt your high rating on Google. After this week — because I’ve been extremely busy — I won’t mind taking the time to look into it. Not just for my daughter, but for all the non-English speaking customers who’ve been mistreated and stayed quiet. People deserve to know what kind of business this really is when customers don’t speak perfect English.

Seventh, you said “sorry,” but at the same time, you blamed me for “taking things too seriously” and blamed my English. That’s not an apology — that’s an excuse. I don’t accept it.

Finally, saving a few bucks doesn’t put out my fire. I will never forget the tears I cried that day — and your wife’s face. She deserves to have people see what really happened and judge for themselves if I was “too serious.” If you truly want this to stop, your wife needs to give me and my daughter a sincere apology. That is the only way to...

My family and I ate here about an hour before close. We were asked if we were eating in which is normal ofc but the way in which we were asked on top of the body language of the server was very unwelcoming. I order the round steak noodle pho and I requested it to be spicy. When I received my food it tasted wonderful until I found a piece of blonde hair in my soup. I did not attempt to cause a scene or refuse to pay the bill I simply asked for it to be remade. I was then told that the hair probably fell out of my head into the soup. Granted at the time I did have dyed blonde almost orange hair but the textures and colors of the hair were completely different. They did remake the order but this time it was as if they emptied a whole container of crush red peppers into it. The pho was inedible.

Response to owner: Seems racist and discriminatory . My lawyers will be in touch. And yes I can afford the court cost. Also since we’re checking cameras I want you to look at the time lapse from when I received my food to the time I found the hair. Almost 90% of the food was still in the bowl. My friend had barely even touched her food before we left. I went through and looked at some of the other low reviews and responses and instead of acknowledging the even slightest possibility that your business has some things to work on you down play any criticism to lying. The “chopsticks” were not stolen and I will be honest she thought she could take them but as you should have seen on the videotapes you let her know she couldn’t and she put them down. The customer service was bad which is another reason for the so called “playing”. No one greeted us when we walked in, we weren’t sure if we seated ourselves or ordered at the register. “Another free meal”???? When was the first free meal. YOU...

Based on my experience and many other customer reviews, not everyone is treated equally—especially first-time Asian customers. Unfortunately, first-time Asian guests often face cold or even hostile attitudes, sometimes unfairly directed at young children.

Several reviews describe a female staff member who was rude and dismissive, often described as “arrogant” and “very rude” (Zhas, 2023; Dan Yager, 2022). One reviewer likened her behavior to that of a “drill sergeant” rather than a server (Carlos, 2025), while another noted how she treated some customers kindly but was cold or indifferent to others (Jonetia, 2024).

Hygiene issues are also concerning. Customers reported finding a dead roach in their soup (Laura Collins, 2023), and live maggots in their meal, causing them and others to leave immediately (Travis, 2022). Other complaints include finding blonde hair in pho—blamed on the customer despite clear differences in hair color and texture (Anonymous, 2024)—and neon green rice of unknown origin (S.R., 2018). The restaurant often denies or deflects responsibility regarding these issues.

I openly share these concerns to help this small business recognize areas needing improvement. As a consumer, I will continue to follow their progress and hope they grow into a good restaurant.

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