Jersey Mike's Subs — Restaurant in Greenwich

I don’t know exactly what was going with the employees today. But wether you were having a good or bad day, it’s not an excuse to have an attitude and act “sus” with your customers. I had a friend get me a sandwich because I’ve been feeling a little sick and overall a bad day, and he had one of his AirPods in while I was on the phone with him to tell him what I wanted while I waited in the car. They must of thought my friend was a fool or something because they casually forgot a majority of the ingredients to the sandwich he had ordered for me and when he went back in (he had gone back out to get his card), they started acting all suspicious as soon as he came back in and when he noticed a majority of the ingredients missing, they were like “oh really?”. Like how do you just casually forget to put a majority of the ingredients and then catch an attitude? One more thing, as soon as he was walking back, one of the girls pointed towards my friend than pointed back towards someone who I think was the...

If I can give this place 0 stars I would, today I arrived at Jersey Mikes expecting a delicious sandwich for lunch however I received the complete opposite. The Business Manager Joe was upset when I asked to toast the bread for my sandwich and initially denied my request. There was another customer in line who noticed how unreasonable Joe was being so he stepped in and only then did Joe finally toast the bread. He through the bread on the grill aggressively and made it obvious that he was upset. He then let the bread burn and chuckled when he took it off the grill as he prepared the sandwich. Not only was the bread burnt but Joe went out his way to make sure the sandwich was put together poorly and not to my liking. As a Business Manager myself customer service is always top priority which clearly isn’t the same for Joe I hope the Franchisee considers new Management because the way Joe represented the brand was...

Attempted curbside pick up but they refused. Then I ordered for delivery and part of the order was incorrect. They said they couldn’t send a replacement because they didn’t have a driver. When I asked for a refund, the kid at JM told me to call the delivery service for a refund. I told him that I didn’t want to be inconvenienced anymore and that being ping-ponged between the store and the delivery service was terrible customer service/experience. JM - it’s 2020, what don’t you get???? A lot of alternatives in this world - Firehouse, Jimmy Johns, Subway, etc. - you’ve inspired me to try them all!!!!

I was your first customer at this...