Starbucks — Restaurant in Greenwood Village

Just had a very unpleasant experience at the Orchard Road Starbucks in Greenwood Village, Colorado. First, to enter I had to go very near a group of unmasked people sitting in personal lawn chairs around the entrance. When I asked about this when ordering the woman was dismissive and basically had an :I don't give a you-know-what attitude. (Note to self: should have left then.)

Then, it is one of those places where the mobile orders are filled ahead of the in-store customers. So the counter filled up with prepared orders while the people piled up inside the very, very small store. So very uncomfortable in these times.

So I waited and waited until everyone had been served except me and then asked if a cup of coffee that had been sitting on the counter for a long time was mine. Everyone else's name had been called but not mine. The barista (Katie) looked at the cup which had no name. on it Then the I-don't-care woman at the counter mumbled something about not putting my name on the cup then said it was mine. (BTW I don't think she did this to be malicious but because of inertia). I grabbed my drink really ready to get out of there and headed toward the door. But my negative experience was not over.

At this point the barista told me I could not use that door saying that it is for exit only. I have respect for that and most businesses have this plainly marked so there is no question about it. Because I had been waiting so long I pointed out that I had observed many people leaving by the prohibited door while I was waiting, to which she quipped, "We try to catch who we can." This is at a store where if you bring your own chairs (which is apparently a thing there) then you don"t need to social distance or wear masks and said to a customer who was not given their drink, with no apology. The barista then went out of her way to say, "By the way my name is Katie," very sarcastically because apparently she is proud of her customer service performance this morning and wanted me to know her name.

Want to start your day out wrong? Go see Katie et. al. at the Starbucks in Greenwood Village. By the way this store is probably violating the State of Colorado mask order by allowing people to bring their own chairs and sit next to each other without masks and congregate around doorways where other customers are forced to pass. I did leave my drink and get a refund....

Tried this location for the first time today and boy was it rough! They had the drip machines all set up including the "Blonde" roast which is my favorite. I asked for that one and she said it would have to be done as a "pour over" which I had no idea what that was, I asked if it cost the same and she said yes so I said fine let's do that. 20 minutes of waiting in the lobby, confused customers trying to get behind me to form a line as they couldn't figure out what I was doing standing in the lobby - frankly I couldn't either. Right before she finally goes to hand it to me another girl working there jumped out and took away all the half and half / creamers, with the intention of keeping them behind the counter. I asked if she was going to bring them back out and she said they were cleaning them to prepare for close. This was at 2 PM and they close at 6 PM. She got all huffy and poured a little paper cup of half and half for me and said "is this good?" As I was preparing to leave I saw other customers going to the condiment area with baffled looks as to where the cream was. Makes no sense that she was preparing for close hours ahead of time.

Worst of all when I went to try my coffee is was barely lukewarm from them doing their "pour over" for 20+ minutes.

What the heck are you doing at this location people, 20 minutes for a drip coffee is crazy, then 5 minutes to get cream! I am never going back...

What’s the purpose of using the mobile to go order and waiting 10 minutes for a drink? I could understand is this was maybe the first, second, or even third time. But, it’s not, this is consistently an issue with this location that I order and end up waiting 12-15 mins for my mobile to go order. More than half the time I end up leaving the order because I can’t wait any longer. There was literally no one in line so I couldn’t understand why it would take this long for my order to be made. I even approached the manager and question why it was taking so long. To which he went over to the only barista working despite there being three people there who could also help with mobile to go orders. He asked if he could “rush” making my drink. No, I don’t have time to wait since I waited and wasted my fifteen minute break. I love Starbucks, but I’m reconsidering going to this location. Proceed with caution be aware the wait times...