Freddy's Frozen Custard & Steakburgers — Restaurant in Grimes

First time being there. I. Was wording my kids good and someone else good as well the girl taken out order was kind of rushing me along I was trying to see what they have I am not too familiar with the menu so I asked her to please have patience and I go please. I’ve never been here before so trying to see what you guys have so I decided just to go with the three males that I ordered and the other person‘s mail on so I went to Taco Bell next to him to get my food. The girl that was working in the window. I asked her if she was the one that took our order she said yes and she apologized. I said it’s all good and like she had me the drinks I asked her if I could get a drink carrier, she kind of rolled her eyes and I’m like I don’t have room to put four drinks. She’s like OK so she gave me a drink carrier and I asked her which of the sodas is the diet. She’s like I’m not for sure. OK I go because I have a diabetic in my car and I cannot give her something that she can go into a diabetic coma she can. she said I can remake a can you please she said yes so she remade them handed them to me and they were still not marked. I asked her which one is that she goes his diet. I go OK thank you so I gave that to the other person in my car, and I put the other one in the drink carrier. Then she handed me the food. Tater tots and fries were all messed up in the bag, not neatly in the bag and then the burger is one of them was completely smashed. The steak burger was the bun was kind of demolished. I was like OK. The bags were not nice in need or folded or anything. I have never been here so I’m not for sure if that’s how it’s supposed to be and then I ordered one of the fries sauces the bottle which cost $5.99. It was not in the bag so I had to turn around come back through the dry food. Wait another eight minutes in the drive-through which was OK for the Wait, then get up to the window. I told my guy I did not get my price size and the manager name was James I believe well you don’t even have your receipt right yeah I do Hana in my receipt and he goes. Yeah it’s on there. Yeah it is. He put it in a bag and hand it to me and slam the window and I was like wow I am kind of deaf my one ear so I talk a little bit while I do have a disability and the way I was treated was not OK. I did call and ask when his manager would be in the store manager. He said tomorrow at 11 AM. It was just rude and not OK. I told the guy on the phone when I called to ask what his name was too. I told him I’m like you probably if I was yelling I was not. I do talk a little loud because I am deaf in my ear even if I try to put a hearing aid hearing aid doesn’t work. I am completely deaf The guy goes well we close a half hour ago OK well you should’ve told customers that that you guys were closed and I go and I do apologize that you guys are closed. I did not know there was no sign posted because somebody must’ve took the sign down the guy goes well they’re all over the place. You could’ve read it. Very rude disrespectful I told him I go once again. I hope you have a happy Fourth of July and I don’t know why your guys display ain’t closed down when you guys say you guys close over a half hour he said our boss told us not to the owners they want us to serve everybody that comes through the window And through the drive-through OK well maybe they should do a different type of policy. I do apologize once again I do apologize. I love you guys. Have a happy holiday anyways you too I...

Do you like your smash burgers and a McDonald's quality style? Honestly, I really wanted to like this place. But everything that we had was subpar? I'll go ahead and start with the fries, they're skinny, but not shoe strings style. They're hard to grasp, and hard to dip in their fry sauce. Honestly most fast food places have a better fry. The burgers themselves are incredibly close to what I would imagine a hamburger jerky might be like. Usually with smashburgers if you were to pull them apart you would get grease, maybe a little crumbling-ness out of the burger, and these are nothing like that. They will stay in One singular piece wherever you pull them apart. Which, leads to an over reliance on condiments and toppings, that are incredibly mundane. The jalapenos for the jalapeno burger tastes like they probably came from a can, the cheese has no real life to it. Even the fresh sliced toppings seem to lack any definitive flavor, and kind of intermingling into a standard fast food Burger experience. The cheese fries, and I'm using the word cheese liberally, we're probably the best part of the meal. But again the cheese does taste like it came from an industrial can of cheese. I wasn't fooling myself into thinking that this would be on par with a sit-down restaurant type smashburger experience, but honestly I feel like Culver's, or steak and shake for that matter, have better offerings. For the price, this may be about as good as you can get? But spend an extra few dollars at a place like Culver's and it won't...

I first tried this Freddy's about three weeks after they opened. The drive-through line took 45 minutes to get through, the cashier rang up the wrong ticket (actually charged the people in front of me for my order), and the food tasted like it had been sitting there for 30 minutes. I tried to give them the benefit of the doubt as they were (sort of) newly opened.

Fast forward to this week. Again went through the drive-through as there was nobody else in line. We wanted to try some ice cream. After all, the word Custard is in their name so it should be good! Well, again had issues with the kids running the register. I had a 2nd person come up a few minutes after I paid and asked me if I had paid yet. He seemed utterly confused on what we had ordered (a malt and a concrete). Remember, we were the only ones in line when we ordered. By the time we left there was a line of 6 cars at least behind us. When we finally got the ice cream, the two cups were soaked in sticky ice cream liquid top to bottom. I suggested to the kid who handed me the ice cream that he at least make an effort to wipe them down. His solution was to give me three spoons.....? The malt was completely liquid like chocolate milk in consistency, and the concrete was more like a half melted milk shake. Additionally, each item was a little over $6; very overpriced even if it would have been decent.

Tried to give them a second chance, but had an absolutely terrible experience. Not going...