Five Guys — Restaurant in Gurnee

I went in today it was fairly busy probally 10 people in the store. So I placed my order and after about 10 min I wondered why orders that had come in after me where going out before mine. I didn't have a huge order a burger and a fry nothing more than other people so I asked and they could not find my order after a quick search they notice that when handing my recipe to the cook something got messed up and it got dropped so after about 10 min they started to make my order you would think I would be angry waiting for an order for a basic order for 20 min but this review is about what they did to make it right they aren't slow by any means the one lady was barking orders like she was a drill Sergent she kept her employees moving she was great she gave me a free fry and a free large drink went out if her way to make sure mine was the next order out i do not fault them for working so fast my recipe got dropped i would much rather an error be done because they are working so fast they make a small mistake hey the effort was there 100% I will be back for more. I got probally 20 dollars worth of food for 10 bucks they give you so much fries make sure you bring...

Everyone working there was extremely friendly and happy! They greeted my daughter and I with big smiles and made us feel like family. The food was exceptional! They told my daughter, who informed them that she had gotten a kids meal from another establishment, that five guys fries are way better and she did confirm that when we got home and she tried them both. She said five guys fries were the best and way better than the fast food drive thru fires she had just gotten. She's now a five guys fries lover and I don't think she'll go back to wanting the other guys fries now. Candace K. took our order and is so nice and caring! The other people working there were all friendly and went above and beyond by showing my daughter how they were assembling the burgers. I wish I had gotten all of their names because they all deserve...

FANTASTIC! And I’m a very opinionated and judgmental person.

My dad used to work at an exceptional FiveGuys for over 10 years in Atlanta Ga, So I’m a harsh judge when it comes to my opinions. I’ve mostly stopped eating at fiveguys because I’m usually disappointed. But hats off to this location!

-Fries was cooked in fresh oil. -Burger was cooked perfectly, it had that 5Guys taste. All the flavors meshed together in a delicious burst of flavor. -all ingredients were fresh and not soggy. -Resturant was very clean, they were visibly cleaning it. -and the customer service was fantastic, I think they were training a new hire, and it was still an amazing experience. Super professional and welcoming.

Over all rating 10 out of 5! I will be back...