Tacconelli's Pizzeria - Haddon Ave — Restaurant in Haddon Township

The regular red pizza does not look like the picture on their web site. In reality it is all red except for the many bubbles that have no topping. After eating this breadstick-like pizza, I wanted a real meal. So unfulfilling. There is basically no cheese on this or even the margherita pizza. Now you can add cheese for a very minimal 50 cents, but the time to figure this out is not after the fact. If this is not normal, warn the customer first. My response to their 3/20/2023 reply: I went by the pictures provided on your web site. How would I initially know this additional information you just provided? And their comment, "As for toppings. If you wanted them, you should have ordered some." How tone deaf is that? They sell pizza by names but the toppings are all additional? Then why have pizza names and a picture? Just have one item called "Make Your Own Pizza." This was a totally unsatisfactory, unfriendly, and lacking in customer service, answer from Tacconelli. So at this point we will never know how good a pizza they could make and their response has turned us off to actually...

Food was really good but Vince set false expectations for having a “family style party”. He did not set the tables and had guests get up and down to refill dishes from another table which I would call “buffet style”. I had to take wine glasses off the rack and bring them to tables because I didn’t understand why there wasn’t any servers doing this. Vince also informed us there was no one else at the restaurant until an hour after our party started. Ironically after accommodating this other party to come early he then provided them the “family style” experience we discussed. After voicing this concerns to him after the party he then started to make excuses saying they had less guests and ordered less— it seems like we were slighted by Vince. We are very disappointed with his overall competency to communicate what he offers as a business owner and if he was competent enough to set accurate expectations this would have been a perfect day. I hope his family reconsiders how he represents himself and the business. His response to this was “I don’t think the customer is...

Edit: I dined in and it also appears from their reply in my honest opinion they can’t take any constructive criticism to improve and instead chooses to criticize the customer here. Google reviews are for everyone to give their honest opinion. Maybe they should consider not participating if they only want to receive glorious reviews.

I rarely write reviews like this but I want this place to succeed so maybe this will compel to take this as an opportunity: The pizza was extremely watery and all the cheese fell off with every bite. This appears to be either the sauce or the dough. My wife called me while I was there to also pickup take out for her but I told her I'll pickup sushi for her. It wasn't that busy here for peak time Saturday night dinner so it appears the passion level can be improved. I would have said something to take it back but I wanted to contribute something to their service and paid for the pizza I ate there. I hope to come back when they come back to the level they...