Jersey Java and Tea Co.

I went to Jersey Java for the first time on 5/29 around 11:30-12pm. I’ve driven by this place many times and was looking for a spot to spend some time on a much needed day off with a coffee and a book. Unfortunately, that was not what happened. When I arrived, there were two people behind the counter helping guests and one of them came to the register and asked for my order. I ordered an iced caramel macchiato, and before I could finish the order the other person, a young woman with long dark hair pulled back in a ponytail and a bad attitude, came to the counter to inform me that they make a ‘traditional’ macchiato which apparently is two shots of espresso and a dash of foamed milk. Honestly, I was grateful that I was explained this before I received my drink because I would’ve expected something different, but it was the tone she used to tell me this that was the issue. I decided to still go ahead and try it how it was traditonally going to be made and said that I was ok with it. She reiterated it a couple more times the way it was going to be made with ‘just a drop of foam’ and I explained that I understood and that I still wanted the drink. She then turned her back to me without saying anything, making me feel like I gave her the wrong answer. The person at the register rang up my order and I paid and tipped. She then asked the person at the register if I wanted it hot or iced, and since I was still standing right there I said ‘Iced, please’. She didn’t acknowledge her coworker, who answered her as well, or myself, turning away again. Assuming something was wrong from her demeanor, I stated that if it couldn’t be made iced I would be fine with it being hot. Again, no acknowledgement, didn’t even turn around. Once she was done she put the half filled plastic cup down in front of me and walked away. I thanked her and again was met with silence and her back turned to me. There was no lid on top, nothing. Just an open cup. I saw other patrons with lids on their drinks so I’m assuming I should have received one, obviously it being the easier way to drink the macchiato without it spilling. I didn’t see a self serve station where maybe lids, straws, etc were located and I certainly wasn’t directed to one. Needless to say, I didn’t feel welcome enough to stay and enjoy my book with the coffee, so I had to drive, with a lidless cup of liquid, home. And for all the attitude and condescension, it wasn’t even a good drink. There wasn’t any syrup in it that I requested, which maybe it wasn’t allowed in a ‘traditional’ macchiato that she repeatedly called it, but the espresso itself was not good even by itself. I’ve worked in the service industry, so I’m not usually one to complain, but I’m just deeply disappointed by how I was treated and was made to feel like I was stupid. It’s a drink, it’s literally not that serious, but how you treat people is. Myself and my family will certainly not be returning, there are other small business coffee places in the area that are more deserving of my business and money, and I hope that person does a better job in the future. The picture is how I received the drink, without having taken a sip, and no lid.