Peet's Coffee — Restaurant in Half Moon Bay

For a better accepting coffee shop jump over Hwy1 to Starbucks! The barista was rude and terribly receptive to its customers. I walked in with my actual Service Dog, and she flat out called out telling me how dogs are not allowed in the shop. Meanwhile, a white man and his dog that was not on the leash (but was a very cute and adorable dog) was never told anything about his dog. He even approached me to tell me how she was so delayed in refusing customers with dogs since he had already been I there, ordered his drink and was waiting for it. But soon after and before I even could approach the register she yelled out to me to tell me. Never once asked if my dog is a service dog, or even why I brought him in but simply yelled out at me. I could have started a long try my conversation with that young girl and put her in her place, but I refuse to entertain people beneath me. Instead what I did do was jump over to Starbucks where I know dogs are welcome (service or not). Seems like Pete’s coffee doesn’t know how to train its own workers. Disgusting behavior and never again would I or will I spend my money in a Pete’s Coffee shop. Terrible experience there, and you know it is bad when other customers approached me outside to tell me how rude that barista was and behaved. They did invite me to come back in (the customers) but I am better than that, and decided to take my business to Starbucks instead where ALL are welcome, including dogs. Too bad she behaved more like an animal than all the other two dogs there besides mine. Never again going to Pete’s coffee…maybe they need to learn from city based Pete’s coffee.

FYI, none of the questions below are applicable as I took business to Starbucks where I did get a chocolate croissant, Venti Vanilla cold Brew, and Dragon Drink Refresher, which all were great! Thank you Starbucks, Pete’s coffee, learn...

Very bad service!! Rude!! And terrible service!! I was discriminated i came with my family! To have a nice warm drink right after our swim at the lake! And we started to order our drinks, when they change worker to take the other. A younger guy took the order and gave it so wrong. The lady was mad made another drink to someone else after us,, and then she stop making our order. And said she already gave us our order, then we ask for our receipt, because they never gave us one,, and argued with us about the order!!- at the end she went to look at the cameras to see if we did had grab a drink!! We are Latinos, and payed our drinks it’s not like we asked for it for free!! and she was so discriminated! When she finally made our drinks she never said anything nice? Then she made a drink to a white man after us and she apologized for taking for ever for his order!! Really like wow!! So meanwhile my kids waited for their drinks after they where cold !! It’s a hot chocolate!! Not cold or warm!! Everything was bad and upsetting!! Really bad experience’ my husband like to drink cofffe from these place but had better experience somewhere else ! We come all the way from fremont to have a great time here in half moon ! Almost every weekend ! And to have this bad experience!! No so good !! To bad for...

Wow, this Peets coffee house, hands down, wins the worse Retail Customer Service award of the year!

Here's my story .... I had a customer coupon card that should have given me a free complimentary cup of coffee at Peets, and yes, it's been in my wallet for a while, maybe a long while. When I eventually presented this card to the Barista, she calmly smiled at me and stated that they no longer accept these complimentary cards at Peets, and without blinking an eye, torn-up that card in front of me, threw it in the bin, and asked me to pay.

Again ... WOW ... Worse retail customer service ever experienced!

What's the point in handing out these loyalty cards for a complimentary coffee/ tea in the first place? ... To gain customer loyalty and brand affinity? ... going out on a limb here ... I think maybe yes?

But then, to tear it up in front of a customer and trash it? How does that inspire brand loyalty? ... to be honest here and I'm talking to Peet's Coffee & Tea Corporate Execs ... it causes the exact opposite effect, your customer loyalty takes a nose dive, big-time! ... Me, well I'm going to Starbucks for my next cup o' joe.

BTW I ask the Barista to take the card out of the thrash so I could take...