Arby's — Restaurant in Haltom City

Literally the worst fast food place I’ve ever been too not one to ever put reviews for little stuff like messed up orders but the attitude of “THE MANAGER” Kristen was honestly really upsetting and made me uneasy eating there with my child. It’s my first time ever at Arby’s and I wanted to try the gyro meal I saw advertised. I came up here to eat with my son and I walk in and she comes up to the counter and asks what I want to eat just like that. I tell her I wasn’t ready yet and she walks away. I then am ready about a minute later so I get closer to the counter and wait for her to finish doing what she was doing. she was at the drive through window and says “you ready now?” With an attitude I let it go and say yes and start ordering I’m telling her what I want and she charges me for my order. I go to get our drinks with my son and we wait for our order to come out my son asked for ranch and marinara so I ask her I can get some ranch marinara and bronco sauce she said yes. mind you we both got our own meals and mozzarella sticks to share we both wanted our own sauces. she gives me my food I say thank you then notice there’s only one of each sauce, so I ask if she can give me 1 more of each she says nothing and grabs another ranch. I said can I get another bronco and marina she then hands me just 1 bronco sauce. At this point I can tell she’s doing it on purpose and with an attitude so I say “I asked for 1 more of each what’s your problem?” She rolls her eyes says nothing and just puts the marinara on my tray and walks away so I go sit with my son then realize she rang me up for 4 piece mozzarella sticks instead of 6 I was gonna just let it be because she obviously isn’t in the mood to work. But no I asked for what I wanted and got an attitude each time so I went and asked her about it and she says “well that’s what I rang you up for” and I told her that wasn’t what I asked for I asked for a 6 count at this point I wasn’t worried about the attitude anymore I just wanted to sit down and eat with my son she then tells me I had to pay $5 and some change for the 2 motzerella sticks I missed I told her that didn’t make sense why do I have to pay $5+ should be less when I already paid for the 4 so I ask her if she took the 4 piece off of my card and if thats why she it’s charging me that amount and she said no, so I asked again because I was confused and that’s when the person in the back cooking came to the front. that’s when she told me that was the difference when I had already asked her if she took the old mozz order off my card soon as the other person came she acted different and actually answered my question correctly. The cook ended up saying things under their breath after they helped fix my order and I walked away and told the other girl “it’s not worth it let’s not get written up over her” like what??? 🤣 over some sauce and mozzarella sticks is just ridiculous I just don’t understand what I did to upset her or both of them really… I’ve never experienced anything like that I myself work in the service industry it’s hard and you have bad days but you don’t treat people that way! Definitely felt like it was on purpose or something because a couple was there eating and she was super nice to them and then when I ordered it was a totally different story. At the end of the day I sat down and ate with my son and didn’t let them get to me but when I left I sat in my car to write this review and she kept staring me down from inside so I left. but all I have to say is do better. people don’t deserve to be treated some way just because you’re having a bad day, or because you’re bitter or whatever the case is. if you’re going to treat certain people differently then get a different job and if you can’t then that’s on you. learn to do better these people were obviously older than me, really disheartening to get that type of treatment from people that should know better! All in all the food was fine but the people… I can see why the rating is so low i should have known...

I took my wife in to eat yesterday evening. I had a previous problem with this location on December 15, 2017 with something I thought was very unsafe. At that time, I took a picture to document it and brought it to the attention of a manager, who said they would get it fixed right away. Yesterday, April 18, 2018 (4 full months later), the problem was still right there. The issue is a piece of track lighting above one of the tables where customers would eat. It has a space for 4 separate light bulbs. Two of the bulbs are in, one is missing with a dangling connection wire, and one of them has a busted bulb with broken glass dangling above that table. Do I think that broken glass is raining down on people's food? Not really. Do I think it is an inexcusably dangerous situation that they have been made aware of on numerous occasions and have refused to fix? Absolutely. I mentioned it to a manager there again yesterday, and he already knew about it, laughing it off as if it were no big deal. This is a different manager than the one I spoke with in December. The point is that this is dangerous, they know all about it, and they don't care enough to...

Just gross. We went there last night (Aug. 31,2018) everything from all three of my children’s food to my husband and my food was gross, tasted old and stale old. We order two smokehouse beef short ribs and they were nothing but rib fat with barbecue sauce on old chewy bread. The fries that came with the meal were cold and stale tasting. The two kids meals were cold and we couldn’t even let our children eat it because there’s no telling how long the chicken was sitting out. The 3 mini sliders for our oldest were ok but he said ‘he had to get past the first few bites then they were “ tolerable”. The only thing that was made when we order was the potato cakes ( which is just a hash brown lol). All in all we will not go back here, they let their food set out way too long before serving it and that’s just dangerous, we must have been the first customers in hours, that’s how old the food tasted. I am so disappointed in Arby’s food, we went there so I didn’t have to cook, after wasting $50, I still had to cook dinner, so much for a much...