Dunkin' — Restaurant in Hamilton Township

In response to the reviewer, Ainur Zhanibek. I know exactly who you're talking about at this location. Although she is not the manager, this young lady contributes a lot with the flow of the store to try and make it as efficient as possible. If she yelled, I can guarantee you that it's not her screaming at the other employees and more than likely she just had to get loud in order for an employee in the back to hear her to come up front and assist while she's still doing her job instead of pausing everything to go in the back to grab said employee. I have witnessed the amazing relationship between the co-workers and the way they joke with each other. No need to feel bad for any of their employees because if you frequent this establishment, you'd see what a sweetheart she is and how the staff there is like family to each other. She also has great relationships with her customers, myself included. The way she speaks with each individual customer is based on how well they know each other and each customers personality. Like a customized relationship, if you will. You shouldn't base your review on what you THINK you know...

Unethical customer service! I stop by to get coffee and hot chocolate mint the man in speaker kept saying hot chocolate I said NO,is hot chocolate mint and again he said hot chocolate I just pulled up and went to the window and he said you order hot chocolate I said "sir is hot chocolate mint" he gave me this nasty look and he just charged me for the hot chocolate mint and having my coffee on the side and I told him where is my coffees and he said "oh you order coffee to" and finally he gave me my coffee but without a carrier by then I was so upset and said sir I need a carrier . This is the first time I have poor customer service from Dunkin donuts and it's sad because I have been a regular customer for the past years but all of the sudden the service is poor due to some staff changes. I never got his name but he's a big man I believe he was...

I ordered a French Cruller, a Boston Cream and a large blood orange refresher. This was for someone else. A few days prior I ordered the same things. Besides the female attendant flubbing around on the speaker and repeatedly asking my order, I get to the window and see her sniffing and snuffling then wiping her nose with her right hand. She then uses her right hand to put the donuts in the bag with a tissue but no glove and use the register. I question the price and ask for a receipt to show the end recipient why there’s a price difference if over 70 cents. Same fumbling attendant cannot give me a receipt but says “French Cruller is $2.09 and Boston Cream is $1.30 (???).”. I open the bag, no FRENCH CRULLER but Apple Fritter. Did not really matter, I threw the order away because of the way the attendant deslt with her snotty nose and...