Dairy Queen Grill & Chill — Restaurant in Hampden Township

Recent Health inspection 02June 2025. Fail. Candy ice cream decorations in the two drawers at the ice cream cake assembly area stored open with no covering and non-food contact items placed on top of candies. Numerous containers of frozen toppings in the M3 Turbo Air two door upright freezer unit, stored uncovered. A phone and charger were stored directly on a prep/assembly stainless table on the cook line. Old unused equipment stored in facility, should be removed from food facility. Observed several food equipment items not being stored clean and covered or removed from facility. Discussed with Management. The Person in Charge did not demonstrate adequate knowledge of food safety in this food facility as evidenced by this non-compliant inspection. Plumbing system not maintained in good repair – observed faucet leaking at the three bay sink. Two male food employees observed in food prep/cook/assembly areas, not wearing proper hair restraints, such as nets, hats, or beard covers. Exit door located in the back of the facility area of the food facility has a gap (gasket is deteriorated around perimeter bottom half of door) and does not protect against the entry of insects, rodents, and other animals. Observed the underside and wired guard of the table top mixer with dried food debris and not clean to sight or touch. Interior bottom of Norlakes baine marie cooling unit at the sundae assembly area is in need of cleaning. Numerous food ingredient storage containers, bottles and shakers, in the entire facility, are not labeled with the common name of the food. Observed single-service, single-use articles stored in entire facility area which were not in the original protective package or inverted to protect against contamination. Discussed with management and some, not all were corrected at this visit. Observed the following on food contact surfaces: A brown and black mold-like substance on the ice shute of the self-serve Coca-Cola machine and not clean to site or touch. Underside of soft serve ice cream dispenser with build-up of a black mold-like slime with the possibility to contaminate cones. Corrected on site. Accumulation of food debris in most of the drawered food contact utensil drawers in the front and back of the facility, and in need of cleaning. Vegetable slicer with dried food debris on a shelf under the prep/cook area. A sweatshirt was stored on a bottom shelf at the ice cream cake assembly area. Sweatshirt was coming in contact with not-inverted and not in protective plastic ice cream cake containers. Corrected on site. Two stacks of open ice cream cones and four open stacks of cups stored directly on top of the dirty ice cream dispenser. Discussed with management and items were disposed of. A knife and tongs were stored directly on a counter under the small MerryChef table top oven and not protected from contamination. Corrected on site. The manual can opener was stored with a blade that had an accumulation of food build-up. Corrected on site. Containers of toppings at the sundae assembly area were not cleaned from the night before and were extremely dirty. An umbrella was stored on a rolling cart near the three bay sink area, with plastic cambro containers stored on top of the umbrella. Corrected on site. Dispenser nozzles on the hot fudge and caramel dispensers at the sundae assembly area with a build-up of food debris and in need of cleaning. Corrected on site. Flavored dispensing nozzles/bottles at the soft serve ice cream area with accumulation of sticky food debris and in need...

I have been going to this Dairy Queen since my family moved here in 1972. My Little League Team was even sponsored by this Dairy Queen. In all those years I never had any problems, issues, or bad service until now.

Went through the drive thru on our way home after dinner. We had coupons for two free sundaes. After pulling up we informed them we had coupons for the sundaes but asked if we could substitute two small cones instead. Young man told us "sure, no problem." Ordered on small chocolate cone with hardshell at which point he asked, "anything else?" We replied that we also needed one small regular chocolate cone.

"So that's one small choc dipped and one small regular," he repeated. We confirmed and were told that it was going to be $2.67 which seemed odd as we had explained that we had the coupons for free sundaes. Pulled around, window opened and he again stated "$2.67 please." We reminded him that we had the coupons and handed them to him.

"So you want sundaes?" he asked. "No, you indicated that we could substitute 2 small cones for the sundaes." To which he then informed us that he was not able to do that and handed us one small (VERY small) chocolate cone and again said "$2.67 please." This just went back and forth until we finally just got too frustrated and told him to forget and left.

We decided to go back and speak with the manager. When we entered the store a nice young girl waited on us. We told her what had happened to which she replied, "I am so sorry, he likes to mess around like that sometimes." So apparently the guy who had waited on us the first time has a reputation for screwing around with customers. Very nice. Either way, we told her that we understood that they couldn't substitute small cones for the sundaes specified on the coupon so we'd just like to have one small chocolate dipped. She then suddenly disappeared and some big, unshaven guy walks out. I assumed he was the shift manager since he had on a different shirt. He was.

After calmly recounting our first interaction he just sat that staring with a blank look on his face. In that time my girlfriend again repeated what she wanted and was willing to pay for the small cone. He said nothing at which point she asked for the owner's contact information to which he replied that he was not about to give out that information.

Keeping in mind that this was nothing more than a discussion and that she had ordered and offered to pay 3 separate times for a small cone, he suddenly said, "If you are going to be hostile that I need to ask you to leave." That left us both completely confused; at that point we had no idea what he was talking about but chose to leave. A small chocolate, soft-serve ice cream was not worth any more of our time. More importantly it was obvious that this so-called "Manager" had no idea what customer service meant. At no point did he apologize for the behavior of his employee nor offer anything to help alleviate the issue.

One more thing, on our way out my girlfriend asked for the "Manager's" name to which he replied, "You don't need that." Very classy and professional.

It goes without say that neither I, my girlfriend, nor any of my children will ever eat Dairy Queen ice cream ever again. Too bad especially considering I had been a faithful customer for...

Hubby ordered food got food it was not correct went back through for item missing then thought I had everything got home and noticed they forgot ANOTHER item and hubby called in and the manager started screaming at my husband that he the customer should know what's all in the combo meal and it's his fault! Apparently they never repremand the employees because this is the 6th time they have done this! The manager the owner's son is very very rude and yells and blames paying customer! Not good customer service!!! HORRIBLE!! NEVER EVER HAD ISSUES YOU OTHER LOCATIONS!!! Just the one on Market St Camp Hill Pennsylvania 17011. I have been going to DQ FOR YEARS!

Constantly giving us the wrong order! WISH I COULD RATE IT -100 MANAGER DOEST VALUE CUSTOMERS!!! SCREAMS AT THEM! EMPLOYEES ARE RUDE AND DISRESPECTFUL!! MANAGER DOES NOTHING BUT BLAMES THE CUSTOMER!!!OH AND MAKE SURS THEY DON'T RIP YOU OFF IF YOU USE A CREDIT CARD!! CHARGED ME TWICE AND IT TOOK THEM FOREVER TO GET IT BACK!! TWO TIMES NOW TOO! WATCH OUT FOR HAIR IN FOOD! STAY AWAY IF YOU WANT YOUR MONEYS WORTH AND A STRESS...