Palm Tree Caribbean Cafe — Restaurant in Hampton

I made a review that I can’t seem to find ironically And the response was weird.My other half called you all back about the refund that we were told “was going right back on the card” yesterday after sending me a screenshot of the reply to the review made yesterday after work. A 36$ total at first end up coming out to be more because what we ordered and paid for initially wasn’t available and we were charged a second time after ordering the tacos after not having the oxtails. I recommended having a list of things that aren’t available daily. Apologies,I was wrong about the jackfruit which was fine with the daring brand chicken but my complaint was due to the added spicy peppers that I never mentioned on the order. I ended up giving my sub away and being hungry still and I didn’t get me come back sauce on it either .For the owners reply to my first review to ask, “why would I come back if I didn’t like it the first time or had an issue after eating the mushrooms” is untactful. Sadly I came back a second time because I figured you all had a busy or bad day with the black mushrooms I got last Friday which was a first for me with oyster mushrooms period so I was mislead when I TASTE them and they were burnt and fried in old grease I even tried taking the breading off … idk the black color wasn’t how they should look because I see nice golden mushrooms on other reviews today which is why I wish I took a picture. Grease can turn anyone’s stomach with any type of food but I apologize for guessing I mightve ordered something that was just made terribly so I decided to try another item a few days later before washing the whole idea away. Why wouldn’t I support a B.o.B?

I also had asked the cashier for a bathroom bc I wanted to wash my hands from getting there straight from work, the young man replied, you all didn’t have one available. So after spending damn near 200 total both trips to make a review and being asked why did I come back proves that service doesnt matter as...

I have overlooked this restaurant’s lackluster customer service in the past because the food was usually pretty good, but things have recently taken a turn for the worse. On November 30th, I called to place an order for pickup as I was leaving my parking spot on Naval Station Norfolk. After a few rings, a woman answered, and I requested to place a pick-up order. She asked me to hold, which I agreed to, understanding that it’s a busy time between 12-1 p.m. However, I stayed on hold for 22 minutes while I drove to the restaurant, hearing their door chime repeatedly as new customers entered and were helped. When I arrived, I hung up the call and stood in front of the plexiglass for another 3-4 minutes before the woman finally acknowledged me with, “Hang on, I’ll be right with you.” I replied, “You can hang up the phone—I’m here now.” She responded with a laughing, “Oops, my bad, sorry.” After additional waiting, she finally asked for my order. I visit on Wednesdays specifically for their cowfoot soup, which is usually very good when made right. (The previous Wednesday I drove there only to be told they did not have the soup of the day) I ordered two mediums, which should have been a simple order to prepare. After about 12 more minutes, I was handed my order and charged $28. Their menu, accessible via a QR code in the shop, lists the soup at $9.75, so I expected my total to be around $23. I’m not sure if I was overcharged or if the menu is outdated. When I got home, I was seriously disappointed. Instead of soup, I received a mushy mix of potatoes, cornmeal lumps, and what looked like a porridge made of squash and cornmeal and very few small pieces of meat. To make things worse, I found several eyelashes in the dish. This experience has likely been my last with this restaurant. I do not recommend it—you’re better off...

So I've been several times and they've made minor mistakes with the order no biggie right. But today My mother order was right at $96. Times are hard so spending $96 and not even eating in a restaurant is crazy..But for you to mess up the order we asked for cabbage they put collards I'm guessing because one of the lunches we did ask for collards, both that two would've been ok but my mother took one bite and started coughing until it turned into like a choke. They were so salty and hot. So I was like you're over reacting so I tried mine because I actually ordered the collards and oh my goodness she was not over reacting. I like hot food and it burned my throat and it was way to salty. Then I thought let's just eat the chicken my chicken was a bit tough and everyone knows the potatoes supposed to be some what soft but they were hard and the carrots. The best thing on my plate were the yams. So I guess I paid $30 for some yams because my mother didn't eat her Curry chicken and neither did I. And let's not talk about the two orders of oxtails medium going for $24 a plate we had two of those and they said they were tough..smh I don't know if this was just a bad day or they made some changes but I was highly disappointed. I'm not trying to bash this business but I was to upset to call and didn't want to waste gas driving back. So this is so the owner head chef or someone needs to check this food prices are already up..so at least give us something we can eat. That was her one treat to herself and her household for the month. A hundred dollars on lunch right here at Christmas and you can't eat it🤦🏽 We gotta do better people. By the way my plate looked delicious but...