Tropical Smoothie Cafe — Restaurant in Hampton

Was visiting Virginia and came to this location with a friend that lives here and I can tell you it is absolutely the most horrible experience I've ever had at any food Spot in over 20 years. The first girl that I talked with was pretty nice and welcoming at the register but she took our order and then clocked out. Another employee was walking around with her shirt out and looking very unprofessional saying,she lost the key to the bathroom. She also had clocked out and could not take my order. Then another employee came to the register that was going to clock in and she got into a conversation with the other employee that was leaving and wouldn't even pay attention to the customers coming in or me, though I had been standing there for at least 10 min. No joke. The employee at the register looked troubled as if she didn't even want to be there. Also we had placed our order for three of us with the first girl when we first walked in and somehow one of us got our food and it took 20 minutes for the other two plates to come out . I had to ask what was taking so long? they didn't even tell us anything about being patient. that our meal was being prepared. It looked like a full crew working in the back but yet no professionalism to tell customers that were walking in that they would be with them in a moment. I wanted to purchase 2 bottled waters and told the employee at the register and she totally bypassed me as three customers came in and she took care of two customers even though I had told her I just wanted to place an order for two bottled waters . I had to wait an additional 10 minutes for that. So when I waited for about 5 minutes and noticed that nothing was happening. I had to interrupt her to tell her to please get my bottled waters that I wasn't going to wait 20 more minutes for 2 bottled waters She acted clueless like she was unable to do anything , so I asked one of the girls in the back preparing the sandwiches and they finally brought me the bottled waters. It is so sad. It was an absolute circus show! No professionalism. No consideration for customers. This place needs a complete training program ASAP !!!! and Coaching on how to...

FIRST OF ALL I COME TO THIS LOCATION ALL THE TIME!! IT USE TO BE MY FAVORITE LOCATION!! I GOT MY FOOD AND THE BAG OF CHIPS LOOKED AS THOUGH THEY WERE OPENED AND TRIED TO BE RESEALED WITH A VACUUM SEALER. WHEN I CALLED TO LET THE OWNER KNOW I WAS TOLD THAT I WOULD GET MY ORDER REDONE, I INFORMED THE OWNER THAT I WAS AT WORK AND THAT I WAS COMING AFTER I GOT OFF OF WORK WHICH I WAS ASSURED THAT WAS OK AND SHE TOOK MY NAME. WHEN I GOT THERE WITH MY COLD OLD FOOD THAT WAS NOT EATEN OR DRANK. THE MANAGER ON DUTY(YOUNG LADY)CALLS THE SO CALL OWNER AND IS TOLD TO NOT REMAKE MY FOOD!!! THE WHOLE ORDER WAS NOT TOUCHED. THE WRAP WASN'T EVEN OPENED THE SMOOTHIE WAS NOT DRANK. THEN WHEN I ASK TO SPEAK TO THE OWNER, I AM TOLD THAT I CANNOT SPEAK TO HER. WHAT KIND OF BUSINESS ARE YOU TRYING TO RUN. I FINALLY GET MY FOOD REMADE AND IT IS THE WORSE QUALITY EVER, THE WRAP DOESN'T HAVE DRESSING ON IT NOR DOES IT HAVE CRISPS IN IT, I NEVER GOT MY REMADE SMOOTHIE. NOT TO MENTION MY HUSBAND ORDER FOOD WHEN WE GOT THERE AND THEY DID NOT HAVE BANANAS FOR THE COMBO MEAL THE SMOOTHIE HAS NO FLAVOR AND THE WRAP WAS THROWN TOGETHER. THIS IS THE WORSE EXPERIENCE, I HAVE EVER HAD A TROPICAL SMOOTHIE!!! THIS PLACE HAS BEEN INTRICATE IN MY WEIGHT LOSS JOURNEY BUT NOW I HAVE TO FIND ANOTHER HEALTHY OPTION AS I WAS TRULY DISAPPOINTED. IF YOU ARE NEAR THIS TROPICAL SMOOTHIE AND WANT SOMETHING TO EAT AND DRINK, I BEG YOU NOT TO SPEND A DIME HERE AND IF YOU DO YOU WILL BE SORRY!!!!! I AM ALSO FILING A COMPLAINT WITH COPORATE ABOUT ALL OF THIS AS WELL. ABSOLUTELY HORRIBLE!!!!! I ONLY PUT 1 STAR BECAUSE I COULD NOT POST WITHOUT PUTTING AT LEAST 1 STAR BUT THIS PLACE DESERVES...

Have no idea when those pretty pictures were taken, but it looks nothing like that now! Dining area closed because of Covid which I completely understand. However, the door, windows, and interior of the store need a very deep cleaning! There were two employees working this morning at 8:45 when we arrived. There were signs posted that they only take exact change or credit cards. I guess they don’t want to give change? There was one group of 3 people ahead of us and we had to wait a long time to place our order. Then we had to wait a very long time to receive our order. In the meantime, one employee posted a sign on the front door that they were only taking online orders, which effectively eliminated walk-in business. 3 potential customers read the sign and left. There were homemade construction paper signs taped everywhere about not sitting on the tables, bathrooms closed, etc. The whole experience was unpleasant! We won’t be back, but it probably won’t matter because at this rate of customer service and level of cleanliness……. The smoothie was delicious! That gained them 2 stars, but kinda glad I couldn’t see the prep area. UPDATE: RESPONDED TO THE WEBSITE IN THE RESPONSE AND NEVER HEARD BACK!...