Dunkin' — Restaurant in Hanover Township

This was the first time that I had gone to this specific location and I’m so disappointed in some of the customer service.

There were two girls working there, one of them was named Melissa and the second one was named Alex (I asked Alex for both of their names). Alex took my order and she was beyond sweet and had a smile on her face even with the busy rush. I had such a pleasant experience with her but the girl Melissa who had made my coffee and my daughter’s coffee seemed like she genuinely didn’t even want to be there. I asked for whipped cream on both and one of them tasted like it had no sugar at all and there was barely any whipped cream, as if there was no more left in the bottle and she didn’t feel like getting a new one to add more whipped cream. Both drinks tasted really bad. So I asked Alex instead of Melissa to add more sugar and Alex remade the whole thing for me and it was delicious, my daughter also had Alex remake hers and it was really good. She remade both drinks without complaining even with their rush. Not only did Melissa’s drinks taste bad, she also didn’t smile once, gave us dirty looks, and overall had no positive attitude. I had also seen Mellisa using her phone throughout their rush and felt bad that Alex was the one taking and making most of the orders. I feel as the work should have been distributed as evenly as possible but it wasn’t. Overall I’ve had a very pleasant experience with Alex but felt very...

I was craving an apple fritter. I wasn’t sure where to get a good one. Krispy Kreme is completely out of my way. I decided to go to Dunkin’ Donuts. Big mistake.

I ordered a latte and paid for a latte, they gave me a regular coffee. I ordered an apple fritter, they gave an apple jelly filled donut. It doesn’t even look anywhere near what they advertise in the picture.

Don’t get apple fritters here. McDonald’s apple fritters are terrible as well.

There’s no place like Krispy Kreme!

Update 12/23/2021: Apparently we can only leave one review. I went back a couple of times for coffee, nothing to extreme. Well, they can’t even get that right. One time ordered a caramel macchiato and it had WAY too much milk. I hadn’t been to ANY Dunkin ever since.

I went to a different Dunkin for a latte and it was great! So I decided to stop at this Dunkin on the way to work this morning and ordered a caramel latte. I figured they can’t mess that up, but gues what?...

Dunkin as a whole has gotten really, really bad. I only went because my daughter got a gift card. This was perhaps the worst Dunkin I've ever been to, so I won't be going back.

The location is terrible. Hard to get into, a really badly designed parking lot where the drive through exit, entrance and exit to the lot, and the spots to park all share the same spot making it a pain even with minimal traffic.

Once we got inside, it was not the Dunkin I remember. There were very few varieties of donuts to choose from, and only two types of Munchkins to choose from, and almost none of them were in the placement so that the donuts and labels matched. It was honestly disappointing, and even my 8 year old seemed kind of disappointed.

But we got stuff, anyways. The donuts themselves aren't anything worth talking about. They taste like nothing but sugar. They have no substance anymore. $10 for 6 crappy donuts. It truly is a waste at this point. But, like I...