I used to love Portillo's, but every time I go to this location there is an issue. Since they were sold the food has gotten worse, smaller, and more expensive. However, the reason I won't be going back is the service. They are slow and consistently screw up the order. This location is right up the street from me and since I moved here three years ago they have gotten more orders wrong than right.

Typically I would have stopped going long ago, but I often have visitors who've moved out of states and when they come in they want pizza, beef, hot dogs. The last five visits they have screwed up the order. More often than not I haven't gone back because who has the time and energy to drive back and wait in line again.

Two weeks ago I was finally mad enough that I went back and complained. The manager apologized and comped me two free meals. I went today to get my meals, and other than the typical slow speed, they got the order wrong once again.

When I got my food the girl at the window read my order back to me. This time I counted the number of sandwiches, fries, and drinks. When I got home what was supposed to be a beef and a bacon cheeseburger, was actually a chicken sandwich and a hamburger with ketchup and mustard only... I mean what is the point of the employee going through my bag and reading my order if she's not actually checking what she's putting in there?

In any event, this food has gone down hill and costs way too much to have to perpetually return for mistakes. Go if you like, but you may have to go behind the counter and make the food yourself.