We have been coming here for close to 25 years. Back when we first started, it was not unusual for having a wait of 15 minutes for a table or booth on a Saturday night. More recently, there is usually no wait.

On Saturday, January 27, 2024 it was reminiscent of the old days where it was busy at 6 pm. We got a booth within a few minutes. An alarm should have gone off right away when the server came over and swept under the table. No experienced server usually does that as the discarded fries and trash remain throughout the day. She did explain that this was her 3rd day.

We placed our order which included several items to go and we asked that they be put in towards the end of the meal. As she was taking the order it was apparent that she was struggling and didn't know the menu. Shortly after placing the order, two other servers came over to ask about our to-go order (a hot dog and milkshake). Sure enough the milkshake appeared in a few minutes before any food was delivered.

We did notice our server seemingly lost behind the counter as we waited for our food. About 20 minutes went by when she finally brought over the food, all of it packaged to go. We told her that only the hot dog was to go. A few minutes later the hot dog to-go appeared but not the other food. Then the remaining food was brought by a different server but most of it was cold and one sandwich was incorrect.

Sadly, this server was set to fail by management. She was not trained properly and thoroughly on their order entry system or the menu. Being that she was new, she should have been shadowed by a mentor during the busy period or put on the drive through window where she would have only had to wait on one customer at a time. Management was aware of the issue with our order but never left the counter to offer any apology or explanation. The other servers definitely have negative attitudes and are argumentative.

This location has gone downhill for years. Read the other reviews. Poor food quality and service is generally a direct reflection on poor management oversight. It is no longer a bargain either. Their "special", two sandwiches and fries are about $13. Now you do get a mound of fries but the hot dogs and burgers are nothing special and often the rolls are not the freshest and overshadow and swallow the meat. Onions are cut too fine and too early in the day and are way to strong.