Chipotle Mexican Grill — Restaurant in Harborcreek Township

Please please pay attention to the low rating this place has, and go somewhere else. I’m not sure if I’ve ever left a 1 star review for anything. I work customer service and understand mistakes happen. And I love Chipotle. But not this one.

I’ve ordered for pickup on the app 3 times since they’ve opened at the beginning of the year. EACH TIME, there is something heavily wrong. I don’t mean like “they forgot some chips”. What I mean is there are entire items and ingredients missing from the order. Burritos, Bowls; chicken, beans you name it.

First time, I brushed it off as “well, they just opened”. Second time was in May, but there were a bunch of kids operating the store, mistakes can happen. I tried calling, but you can’t talk to anyone at that location, so I simply submitted what was forgotten on the app and got a bunch of codes for free food in the future. Cool, I guess.

But the third time was today. I picked them up and got back to my job, only to realize that 4 entrees were missing. 4. I drove all the way back and told them. They didn’t believe me, then went and looked at the shelf, asked for my name again, picked up the bag they forgot and set it in front of me. Then walked away, not a word, no eye contact, nothing. For crying out loud, man. If I’m a customer complaining about MY own error, then I get it. That’s annoying. But when I’m a customer who is having an issue because of YOUR error, why the attitude?

**A bonus complaint is that on my burrito, it was 15% meat and 85% rice. That’s crazy. This burrito cost $10 and I could get a pound of rice for 1/4 of the price.

So needless to say, avoid this place like the plague, and save some money. This side of town needs a Moe’s or...

My boyfriend and I stopped for an early dinner last evening after an enjoyable show in Erie. We wanted something fairly quick to eat in house. There were two customers ahead of us, the one being taken care of almost through the line. As we waited in line I noted that the tables were not clean of food. The couple tables that were cleared were smeary like they'd been wiped with a dirty cloth.We waited in line approx 15 min. When we were ready to give our orders the young man taking care of us seemed a bit hesitant which didn't bother me. Thought he might be learning. The food that was in front of me did not look very fresh and the bins were almost empty. Our server seemed to struggle a bit, he was working alone. The manager was watching but did not offer assistance. I noted that there were three people working to fill online orders. By the time we paid, which was delayed due to not having enough ones in the drawer and the server not sure about change due, our food was no longer hot or even very warm. Frankly, the dirty restaurant and the slow service didn't do much for my appetite. We couldn't wait to finish and get out of there. I felt sorry for the customers that came after us. There were about 10 in line by that time and still only 1 person making the food. This restaurant is within 1/4 mi from my house but I won't be eating there again. This was my 2nd time at a Chipotle restaurant and I was...

First I will state that Chipotle is my favorite fast food place. I have driven to Mentor Oh in the past, just to get my burrito. Then they opened one on Peach Street and things got easier. When I got the news that a Chipotle was coming to Harborcreek, where I live, I was ecstatic. After months of waiting, opening day arrived and a family member went thru the Chipotlane. It was an apparent disaster - almost an hour waiting in line to receive cold food. Maybe just opening day issues...I thought. I went on day 2. Used the app, ordered a veggie burrito and a steak bowl. We live 5 minutes away and there was no wait in the Chipotlane. Yay. However- the food was just a huge disappointment. I did not get a picture of the burrito bowl, but trust me - it was only 1/2 full. My burrito - I did take a picture of; it was the most pitiful burrito I have ever received from any Chipotle, anywhere. there were about 6 pieces of lettuce, white rice (ordered brown) a small amount of black beans (ordered extra) overwhelming amount of sour cream and a smattering of cheese. I won't be in a hurry to go back for sure. I won't use the app either - apparently you need to watch how your food is prepared or you will end...