Verizon — Local services in Harborcreek Township

My son persuaded me to stop at the Verizon store in the Giant Eagle Plaza while we waited for an appointment because a few weeks prior, I had mentioned the possibility of a new phone in his future. I was hesitant due to past experiences in other Erie Verizon stores, with the long lines and the slick sales tactics, but reluctantly agreed. Upon entering, I was pleasantly surprised that we were greeted personally with genuine smiles and comfortable seats. As we waited and watched, I was amazed with the collaborative service delivery and personalized interactions I witnessed. The salesmen offered each other assistance to maximize customer care and resolve unique issues efficiently, as a team. They listened to customers, researched the issues, and resolved problems quickly and correctly, not just pushing out a quick fix to move through the motions. They were efficient in meeting everyone’s needs without making them feel rushed or pressured. The salesmen educated customers on choices and recommended a variety of options, unique to customer needs. As a result, I was impressed with the volume of people that were served in little time, leaving pleased and not frustrated, with outcomes. Our wait was short and we were promptly upgraded, but because of our commitments, we decided to schedule another appointment and returned a few days later. Again, I watched a different set of salesmen work together cooperatively, providing the most efficient and customized support possible to each customer. In fact, the store manager even stayed late to assist the team and ensure that all customer needs were met. They were all very knowledgeable and super helpful , making me feel highly supported and valued as a customer. After my experiences at this store, I have been reassured as to why I should remain a Verizon customer. If you have any Verizon mobile needs, I would definitely...

I have never once written a review before but I just had to this time. I just recently got a new phone and somehow my backup from my old phone was not completing and transfering to my new phone and I didn’t know what else to do. i called multiple people and support systems and they were no help. My mother and I decided to head to the buffalo version store at 7:20 (even tho they closed at 8) we just wanted to see if they could help in any way in the short time. when we got there a guy named rick was there and he started to help us. he tried some things and it didn’t work and he finally figured out that i had to update my phone and restart my new iPhone so they could successfully transfer. I kid you not we were there until 8:40. 40 mins of just sitting there waiting for my phone to finish the update. my mother and I felt so bad that he still helping us even though the store had already closed. when we asked if we should just finish this at home he said “ it’s okay we’re already in it”. he never once was rude or annoyed that he was staying after hours and honestly he was funny and joking around with us about how long the updates were taking. this review goes to rick at buffalo version store. just a very good employee and we are very appreciative of him to help us after hours and not getting upset at all. we will definitely be going to rick with all of our...

Marcia was great. She was incredibly patient with the older woman who she was working with when I walked in answering all of her questions and ensuring that she could stop back or call anytime with question. She then helped me to get a new phone actually listening to my needs and not trying to upsell me. Everything went smoothly. I had the phone for a short while and twice I had called me son and gotten another person. Note my son is on my plan and programmed into my phone. My phone showed that I had reached his number. I figured this was an in-person issue. We went into the store where Marcia helped me once again. We called tech support and went through all of the steps they suggested. A follow-up call was scheduled for 48 hours but the Tier 1 rep decided he would try calling him. Guess what? It was the stranger that answered. My son's phone rang once and when he answered no one was there. We were passed off to Tier 2 who ultimately solved the problem but meanwhile Marcia was there to provide support as needed. WORD OF ADVICE if you lose your paired smart watch make sure that not only is it unpaired but the call forwarding is turned off. How was I to know? This was a new issue for Marcia as well as the Tier 1...