T-Mobile Authorized Retailer — Local services in Harborcreek Township

Never recommend...this company took advantage of our business that we were loyal for over 20yrs. Without my authorization nor presence they pursued a contract that I was not aware of n made my son think he was getting a replacement phone as his was not functioning n collected just under 140.00 from him with again no authority from account holder which was very clear on account ...wwhhatttt? I was told today its a 24 month contract with a confusion of why his phone was locked. We in our entire life having phones never have had a locked phone .. this company Knowingly im the only one on the account pursued, made, n continued changes n made a transaction without MY signature to the account. They collected money from my son n had him sign a contract that was not approved by me or signed by me the account holder!!! They just said sign here to get ur phone. He had no clue ..This is the example of companies who do what they need to do to get another contract/sale under their belt n make it ok to do business in a manner with no integrity in check n think they are too big to care about small people like the consumer n treat us like we don't matter. I have made phonecalls with zero in return back..I am contacting the Attorney General on this matter..how many other people(customers) have you done this too????? It does not let me send review unless one of the stars are checked...for the...

I can give it 2 stars. I had the wireless router which was solely gonna be getting for my Xbox well let's just say it's very slow and did not work out at all.. it would probably work best in an apartment with a few devices connected to it. Anyways it was a trial and I quickly called and canceled after returning the device I get an email about auto pay for T-Mobile and found out I was being charged still even after I canceled the trial... After over an hour on the phone with customer service they fix the issue... So they said... Month later a 2.50 charge to my account from t mobile... Called again they fixed the issue. But I shouldn't have had to do...

In the past I was treated well at this location but I went in to get an accessory. Then Mr Dalton was talking to me about the $800 credit promotion for each iPhone phone, and told me that my phones and plan qualified for the rebate and it would take 30 days to show on my account. So long story short the credit never was applied and I went from no phone payments to having phone payments again, and when I spoke to the store they said there is nothing they can do about it. So Mr Dalton cost me $1600 when all said and done. Whether it was his lack of knowledge or just trying to get a sale either way very disappointed with...