Chesterfield's — Restaurant in Hattiesburg

If zero stars was an option that’s the rate I would give Chesterfields. I placed a to go order and was very disappointed with the food I received. I order the Back Bay Pasta something I usually get and have ALWAYS been satisfied with it for the last 8 years of ordering it. However, this time I was very disappointed with my order. So much so that I felt I needed to call to complain. I don’t usually call places complaining but my food barely had any sauce, the fish was broken it just looked disgusting. I also ordered a sweet tea with no ice and guess what it had ice in it. I ordered it with no ice because I didn’t want my drink to be watered down by the time I made it to my destination which was 30mins out. I called back to let them know about my order and that I live 30mins out so driving back wasn’t an option and the manager, Byram COULD CARE LESS. Not one time did he apologize. The option he gave me were to come back and he would replace it or not eat the food and bring it the next day. Those options didn’t work for me because I was in a empty house with no food other than what I ordered and I couldn’t leave because I had to be there for the movers. So the entire thing was an inconvenience. Regardless, my circumstances shouldn’t matter had the food that a paid for been made right the first time. I guess at this point I wanted some sort of empathy and good ole customer service. “How can I make this better for you.” Instead I got well that’s all I can do and a I don’t care attitude. I spoke with Bryan on Monday and “Supposedly” Nolle or Noel (unsure about the spelling of both mangers name) on Tuesday. They both sounded just alike and had the same nonchalant attitude. Not one time did either one apologize about the inconvenience on how the food was inadequately prepared. However they both did chose to blame me for the late pick up, which I later had to tell him that even 30 mins after I picked up my order it still wasn’t ready. I even said he could roll the cameras to see I was brought my drink first to the car and ask the waiter, James where my food was and he said it wasn’t ready. So that was a total of 35 mins to get food prepared. Which was supposed to be ready and 25mins I even gave them extra time and it still wasn’t ready. The food was thrown together on top of being cold. But both managers made sure to blame me for not checking my food before I left. What I wanted to tell them yes I should have checked but because I have always been impressed with chesterfield I never felt I needed to double check them like I would at McDonald’s. This is an upscale local business, but I guess my expectations were too high for their food and customer service because yesterday I would given a -10. They have horrible people managing that restaurant. It’s actually heartbreaking because Chesterfield was one of my favorite restaurants. It’s my go to place and because it’s a local restaurant I try to eat there often to support. ESPECIALLY, during these times. However how both manager made me feel I regret supporting this restaurant over 8 years. I’ve had birthday dinners there, family dinners and always brought out of town guest to Chesterfields. Byram and Noel made it clear they don’t care about their customer or customer service. Both Noel and Bryam made me feel I wasn’t a customer they valued. I hope this reaches the owners whom both told me they wouldn’t care because this is their policy. I can understand policy but I wasn’t asking for a refund I was asking for an apology. Regardless, if the order was right the first time none of this would have mattered. I understand mistakes happen but I don’t understand is rude managers placing the blame on the customer instead of taking responsibility of their actions. Nolle even had the nerve to say well Bryam is new so his customer service skills...

Eaten here many of times. Today the service was TERRIBLE. Waiter came got drink order, was about 15-20mins before waiter came back to get our food order. After placing food order we had to ask for refill on drinks, then the waiter decided to ask if anyone else needed refills when all drinks on the table were about empty. We had ordered salads with our food. Another waitress brought our food out to our table and she realized that we did not get our salads. Then our original waiter brought our salads AFTER our main meal was on the table. He then proceeded to bring our check before checking to see if we needed anything else or desserts. Not only that, when asked for a Togo box the waiter from standing behind the booth places Togo boxes within my face. Not only was that rude but damn near hit me in the face with them. the waiter does need to be retrained and have better manners. Which it is not just the waiter as the manager came over when we had questions about the bill and spoke down to us like we were not understanding. By far the WORSE service, customer service and food I have ever had here. THERE IS ABSOLUTELY NOTHING WRONG WITH TAKING YOUR TIME AND MAKING SURE ALL OF YOUR TABLES ARE HAPPY. As far as management goes, just because some people are not dressed in high dollar clothes does mean we DON’T UNDERSTAND. I understand everyone is human and makes mistakes. But please for the love of all things, do not speak down to on to other especially ones that are PAYING your bills. Appearances do not matter when it comes to people. How treat others is what matters and that is something this waiter and manager needs to learn!! Thank you to the blonde waitress that brought us our food out to the table. This one definitely needs a raise as she was taking care of us more than our actual waiter. You sweetheart...

I rarely leave negative reviews, but our experience at Chesterfield was so unacceptable, it needs to be shared.

My friend was excited to bring a group of ladies to Chesterfield for her birthday brunch, but the celebration quickly turned into a deeply unpleasant experience, thanks to the incredibly rude and unprofessional behavior of the manager, Joshua.

When we arrived, my friend asked if we could be seated. Joshua refused, stating we had to wait for our full party to arrive. Fair enough—at that moment, only 6 of 8 guests were there. But just a few moments later, she updated him that it was now 6 of 6 (as two guests couldn’t make it) and asked again if we could be seated. His response? He yelled at her, saying “you need to listen to me,” loud enough for other patrons to turn and stare.

My friend calmly responded that she didn’t appreciate being spoken to in that way, especially as she was just trying to enjoy her birthday weekend. Instead of apologizing or de-escalating, Joshua continued to be aggressive and dismissive, telling us we could just “go somewhere else” and nastily adding, “Have a good day.”

We were shocked. His tone and behavior were entirely out of line for anyone in hospitality—let alone someone in a management role. Because of his attitude, we chose to leave, taking our business (and birthday dollars) elsewhere. They not only lost our brunch check but also a gift card I had planned to purchase for my mom.

Thankfully, we ended up down the street at Vicious Biscuit, where the service was welcoming, the staff was friendly, and the food was amazing—the way hospitality should be.

We will never return to Chesterfield, and I wouldn’t recommend it to anyone. If you’re looking for a place that values its guests, treats people with respect, and understands customer service, go literally...