McDonald's — Restaurant in Hawaii

I’m displeased by the services I received. Experience was awfully bad. 1- Inexperienced workers; who asked her co-worker for assistance, and she didn’t know, who then asked supervisor and it tooked him awhile to get it. 2- Older woman at Drive Thru by the name of Stephanie, needs supervisory attention in training, she has very bad customer services, she’s rude, confused, and unpleasant at Drive thru. 3- Ordered thru my Phone app, it took a long time, I went thru drive thru, I had to park to wait for order. Not a problem. Need to work on giving a faster service as McDonald’s is known for having a system down. 4- A younger gentleman, gave my Order while I was parked. I asked if there is Ketchup. His response was a very rude “I don’t know and I don’t care” seriously with that attitude he shouldn’t be working there!!! 4- I ordered a iced coffee McCafe, it’s half empty, no ketchup (I asked and ordered) none in package when I looked. No forks. 6- I love McDonald’s; here in my hometown of Waimea, Big Island. But the experience seems to be quite unpleasant to go there. It all depends who is working and what shift manager is on duty. This McDonald’s at this location needs to step it up and provide better customer service and all other services as effective,...

I always went to McDonald before and after work to get me food,and I never get my order right,but every time that little girl with the tattoo take my order,I never have to repeat my order twice,she got it perfectly,I haven't got any issue talking to her,she speak softly and friendly,when I come by the window to pay my food,she always smile and greet,I told her she's the first one that got my order right,and that I don't have to repeat myself,and she reply,thank you,I learn that listening to the customer and focusing on what they're ordering is the best way to get their order right and,she make suggestion about the food,I got me 2 10piece of nuggets and I didn't know that it cost more than the 20piece,so as I went to the window,she asked me of I wanted the 20piece instead,And I actually like it,I dnt have to pay more,I pay less..I like that kind of customer service..hoping to see more of good customer service from the...

We went inside, forced to use the kiosk. We put our order in and waited. Not only did our food never come, but nobody would even look me in the eye when I tried to get their attention to ask if there was a problem with the order.

We never got service and left. This is the worst experience I have ever had in any restaurant in my entire life. I will not only quit this McDonald's, I will never step inside another McDonald's again. Those employees either need supervision, training or pink slips. Looking through the reviews, I would say the unemployment line is the right place for these employees.

Thursday July 17 2025 at around 3:30 or 4:00 pm, if you want to see who these people are.

p.s. I almost never leave negative reviews, usually opting instead to applaud good service and food and only leave negative reviews when I feel I could nuke a place. This is one of...