Food was very tasty but the service was a failure. In short if you want some good poke, be prepared for dealing with some service disconnects.

The full review:

Being in the restaurant industry for many years ourselves, my wife along with 3 other members of our dining party were excited to dine at this poke acclaimed establishment.

We learned the hard way the previous evening that they only accept reservations for parties larger than 8 people and were told even then the reservation needed to be made more than 3 hours in advance. The wait list was closed for that night at 7pm so we would have to return the following evening. We came early the next evening to avoid the issues we found out the evening prior.

Upon arrival, there was no visible wait so I entered and let the hostess know we would like a table for 5 to which she responded, that we needed to first “check in” on the kiosk located outside, which by the way was unmanned from any staff members to let approaching guest know this was the procedure, even though they had no wait. Odd but ok, we checked in and then we’re immediately pinged that our table was ready. We were sat and then proceeded to wait for an interaction with our server for over 5 minutes while we watched him greet other tables who were sat after ours. Once he did acknowledge us, he dropped waters and said he would be back shortly. When he finally returned numerous minutes later, he made no effort to greet us, explain any of the specials of the day such as what the fresh “catch” was or the chefs poke flavor or make any recommendations. We ordered our drinks, appetizers and entrees at the same time base on his lack of attention as to not be forgotten again and he assured us as he entered our large order, that he would submit the appetizers first to “get them going right away“. We were brought our drinks within 10 minutes and shortly after our appetizers. In less than 5 minutes our entrees were dropped by the same kitchen runner who dropped the appetizers only moments prior, which is completely unacceptable. When the server came back around for his table touch and asked how everything came out, I explained that while the food so far was delicious, the entrees dropped only moments after the appetizers were delivered and how disappointed we were about that. He made now offer to get his manager or take any ownership of the mishap and literally just ignored this issue. There continued to be issue’s upon our desire for ordering dessert to go, as he said there was no way to provide the ice cream that was to accompany our cake in to go form. No offers to adjust the bill, get a manager or offer a compensation for the number of issues with service.

As icing on the cake, be prepared for a 4% additional charge if you plan to pay with a credit card.

Overall I would say the chef has talent but the front of the house (and kitchen expo) need some coaching.

Food quality, quantity and presentation a solid 4 stars.

Service speed, accuracy, and restaurant ambiance only 2 stars.