Starbucks — Restaurant in Hawthorne

Title: A Coffee Catastrophe at Starbucks

Rating: ⭐ (1 out of 5 stars)

As a long-standing patron of Starbucks, I am well-acquainted with their high standards of customer service, their inviting decor, and of course, their delicious menu. However, my most recent experience has been painfully disillusioning and demands an honest review.

Right from the outset, an air of chaos reigned. The queues would have made anyone wince, by far the longest I've ever encountered at any Starbucks outlet. Visiting this particular branch turned out to be a test of perseverance. But the real test was yet to come.

After managing to place my order amidst the chaos, I specifically asked for a grande caramel macchiato, expecting my usual taste of heaven in a cup. However, it was as though the order fell into a black hole of miscommunication; my name was horribly misspelled, the order was cold, and the espresso tasted charred on my tongue. It was a complete departure from what I've come to expect from what is usually my comfort beverage.

Disgruntled and disappointed, I headed to the counter, hoping to have my issue addressed promptly and courteously. To my surprise, my complaint was brushed off, dismissed with an offhand remark about being too busy. My trust in Starbucks's reputed customer service was thrown out the window at this moment.

The dismissive plight of the barista indicated a significant customer service failure—one which is concerning for a brand that touts customer satisfaction as one of its core values. Today's experience was nothing short of a disaster, a vast divergence from the high-quality service Starbucks claims to deliver consistently.

Going forward, I can only hope that Starbucks takes this feedback on board, reinstating the robust and compassionate customer service they once excelled in. Until then, my usual Starbucks order will remain on hold.

Please contact me Starbucks - I’ve...

This Starbucks has improved their customer service so much! About a year ago, I would’ve avoided this location because they were either out of stock on many items, and/or the baristas appeared overworked. I’m sure the baristas are still overworked (that’s Starbucks and customer service in general), but they seem to have much more energy. They are generally very kind and accommodating.

Today, a woman in front of me ordered a mocha cookie crumble Frappuccino. These take a long time to make. Once it was ALREADY made, the customer asked to change her order to a green tea Frappuccino. If I were that barista, of course I’d comply, but it’d be tough to smile through it (especially during rush hour). This particular barista was so kind, smiled and said “Of course!” and made the new drink, no questions asked.

So, thank you to the baristas for your patience...

Honestly, I come to this one because it's convenient for me (because I work in the same plaza). However, lately they have been getting MY MOBILE ORDER WRONG. How hard is it to read, I would think not too difficult considering these baristas seem like they're still very young. Very disappointed at how they really messed up my order this time that I had to review this place. Maybe they'll pay closer attention to what they're doing. I ordered a triple iced espresso, 3 pumps of caramel sauce, with a splash of cream, extra ice in a venti cup with light cinnamon powder..doesn't seem to crazy but apparently they read triple iced espresso with extra ice in...