T-Shirt Outlet — Local services in Hawthorne

Typically, this place is a great place to buy work clothes, long sleeves, plain tees, anything that you don’t mind getting dirty because it’s a pretty good price. I’ve been shopping here for years for exactly those kinds of things. Typically 3-400 dollars a year.

However, last week, Jan 31st 2019, I bought a 50 dollar Dickies jacket to use for work, since I didn’t want my nice Carhart jacket to get wrecked. I wore it the next day (a Friday) for a couple hours in the morning, and then a couple hours in the morning on a Monday.(today) When I took it off, I noticed the armpit area had completely ripped apart leaving a 7 or 8” vent in the stitches. “Looks like I’ll be heading back to exchange it” I said to myself. We got off early due to rain, so I stopped by. Went to the counter, with my receipt that I still had in my wallet. Explained that things happen and there is bound to be a flaw in at least one jacket out of the millions that Dickies makes every year. The two ladies who work there, told me “Noooooo, this old jacket. This not new jacket” “It’s dirty, this not new”

I explained to them that, yes it’s dirty, I’m a welder and clothes get dirty, that doesn’t mean it’s old.

She accused me of using my receipt to return an older jacket.

I told her “why would I do that? This is a work jacket, dirt and a tiny burn hole I’m not concerned with. But when the armpit rips apart after only a couple hours of use, there’s obviously a flaw in how it was built.” I showed her my Carhart jacket that I was wearing and it has numerous burn marks and worn fabric, and explained I don’t care that it’s going to get dirty, I care if the thing falls apart before getting a reasonable amount of use out of it.

Well, as you guessed, they told me to pretty much kick rocks, because they won’t exchange it.

So BUYER BEWARE, what ever you buy there, you’re stuck with it. All their return or exchange policies that they post mean nothing, because they don’t care. They won’t honor anything.

There’s dozens of other surplus stores in the Los Angeles area. Guess they don’t want to keep their...

good store u can find what u need they have so much colors and choices but the customer service is horrible the two ladies at the front are always giving u attention they are very rude, I was trying to buy my son some pants and he was trying out girl pants so one of the ladies told us and we were like okay “where are the men pants” and one of the ladies were like “they are over there but they won’t fit him he is to skinny” the others ladies at the cashier was throwing our stuff that we bought around and speaking to us with a bad tone, I got these three shirts and didn’t take any takes off but wanted to return them because my son grabbed the wrong brand the the two ladies didn’t let us return but the manager was like “okay go ahead and switch it out”those two ladies don’t respect there customers and they...

Whatever you do DO NOT SHOP HERE. You are better off going to Wal-Mart or Target. They have a 7day exchange only policy here which was fine. I went 3 days later and they refused to return my items because I had the single tag off. They accused me of wearing it all day. When all I did was try it on at home and decided I needed a smaller size. Keep in mind I spent $80 here!! What a waste of money. They wouldn't make the exception. Oh and the experience shopping there initially was horrible. They make you feel rushed and like you are going to steal their clothes. Watching your every move. The cashier's act like it's their store and will stink eye you the whole time. Horrible customer service!! 1st and last time I will...