Taco Bell — Restaurant in Hawthorne

My recent experience at the Taco Bell on El Segundo left much to be desired, as I encountered a series of disappointments that marred what should have been a simple and pleasant visit. Regrettably, the level of service I received was far from satisfactory, and I feel compelled to share the events that unfolded.

Upon arriving at the drive-thru, I found myself stuck in a seemingly interminable line. After waiting patiently for 20 minutes without any indication of progress, I decided to drive up to the window instead, hoping for a quicker resolution. To my dismay, the staff member at the window greeted me with visible annoyance, expressing dissatisfaction with my decision to pull up. As a customer, this reception was disheartening and unprofessional.

Having placed my order at the window, I was instructed to move around to the front of the establishment, where I was promised that my food would be brought out personally. Unfortunately, this assurance fell short, as I found myself waiting for an additional 5 minutes without any sign of my order being prepared. Realizing that I had forgotten to request hot sauce, I contemplated returning to the window but hesitated, not wanting to burden the employee further. Instead, I decided to circle back through the drive-thru to add the missing item to my order.

To my dismay, this action failed to draw attention to the fact that I had been waiting outside for a considerable duration. The next 15 minutes passed with no progress, leaving me feeling increasingly frustrated and overlooked. At this point, I could not help but notice that the cars behind me in the initial line had all been served and departed.

Feeling both exasperated and hungry, I mustered the patience to queue up in the drive-thru for the third time. Upon finally reaching the window again, I expressed my dissatisfaction and requested a refund for the undelivered order. To my surprise, the staff member responded with apparent ignorance, asking "for what," as if the lengthy 40-minute ordeal had not occurred at all. This lack of awareness was profoundly unprofessional and further compounded my disappointment.

While I understand that [Taco Bell] is not expected to offer the elevated dining experience of high-end establishments, I firmly believe that basic professionalism and courtesy should be upheld at all levels of service. Unfortunately, my encounter at this particular location fell far short of even these modest expectations.

In conclusion, I must express my dissatisfaction with the service I received during this visit. The excessive wait times, lack of attention, and dismissive response when seeking a refund are all glaring indicators of the subpar service I encountered. Regardless of the establishment's status, such behavior is unbecoming and certainly not conducive to building customer loyalty or satisfaction. I hope that this feedback will serve as a reminder to improve the overall service and experience for...

just ordered a Mexican pizza combo through the app around 1130pm PST. I went through drive thru, received order, then drove home. When I got home, my Mexican pizza was undercooked, cheese not even close to being melted and my 2 soft taco supreme were basically vegetarian, there was no meat, the Mexican pizza almost had no meat as well. I've ordered these items many times, so I'm not being picky. Whoever prepared these items must've been almost out of meat and maybe making more that wasn't ready yet or something. I am so upset I can't explain. I attempted to call twice but no answer. Whoever prepared the food this way is an evil lazy person that doesn't understand that the customer is the source for their paycheck. People spend their money just to be disrespected and disregarded by a lazy loser employee. I will immediately do a chargeback if order not refunded. I'm never going to that taco bell ever again. If I could give less than 1 star I would. They would actually get a negative number...

Couldn't believe how incompetent the service was. I asked for 3 bean burritos with extra onions and sour cream, and the woman working the drive through repeated to me that I want 3 bean burritos with no red sauce, so I said, "no," and repeated the order. She asked if I want hot sauce, and I said, "mild please." Then when I drove up to pay, the total was $9.33, so I handed her 3 cents and a $20 bill. She gave me 70 cents and the bag of food. I looked at her and said I need $10 in change. She apologized, but I'm not buying that she didn't realize her mistake. When I got home and looked in the bag, she gave me a handful of HOT sauce only. The chips seemed stale and the cheese sauce was only half filled. If this is the best Taco Bell in the...