Chick-fil-A — Restaurant in Hazlet Township

My Timmy's Dad senses led me here for dinner, and it was almost just as I remembered. My family and I came during a beautifully disorienting dinner rush, but we somehow got our food very quickly. Just as we got home and sat down to eat, my dad couldn't find what he ordered! So, we drove back and they kindly gave my dad his food after checking our receipt. Which reminds me- I'm still not sure if most employees should be under 18, but I guess those young and hip whippersnappers need to start somewhere.

Anyway, the restaurant itself was pretty weird. Large boards were used as the walls of an employee-only room, and it seemed like the drive-thru wasn't properly working. We were told to wait in a little corner for our food.

Besides all those things, my market salad was pretty good, but I wished I asked for no blue cheese. (Blue cheese is only meant to be melted!)

Because I'm a dork, I want to start shouting out at least one person per review, so...

Shout out to: Mac for being very leader-like, calm, and informative, even during the chaotic dinner rush! My mom thinks they're wasting their potential, and she never says that about an employee.

XOXO, Timmy's...

I’m writing to share a deeply disappointing experience I had at one of your locations on Thursday. The restaurant was very busy, and I patiently waited about 20 minutes for my cookies and cream milkshake. During that time, I observed a young blonde male employee at the counter consistently apologizing to customers for the wait and thanking them for their patience.

However, when it was my turn, I was not acknowledged in the same way. My name was simply called, and I was handed my milkshake without any apology or polite interaction. As a Latina woman, I couldn’t help but feel singled out and disrespected. What upset me further was watching this same employee just moments later hand an order to a white couple while clearly mouthing, “I’m so sorry for the wait.”

The contrast in treatment made me feel incredibly uncomfortable and unwelcome. It’s disheartening to experience what felt like racial bias in a place known for its service and values. Based on this experience, I do not feel comfortable returning to Chick-fil-A.

I hope you take this concern seriously and look into how all customers are being treated—equally and respectfully—regardless of race...

The food is the food, no complaints. I am disappointed in the 25 minute wait for drive thru and no menus were available at all before I was asked to order. I asked to be given a moment to reach the menu and look at it. The employee stood at my window waiting for me to order which was uncomfortable. It was like being in a restaurant telling your waitress you need a moment and then them just standing there staring at you. Eventually I gave up being able to try to see the menu I could only see half because the cars wouldn't move and just ordered something basic. When I finally got all the way home and opened my bag I realized there's no mayonnaise no ketchup and nobody cared to ask and with the pressure of somebody staring at me constantly I was distracted enough that I forgot also. I don't have these condiments since I just moved. Am I special request to have normal ice in one cup ended up being barely any ice which was also a little annoying. This is by far the most disappointing trip and I do not plan on going back to this location unless they start figuring out how to be...