Jet's Pizza — Restaurant in Heath

It's Friday evening after work and this location is slammed. Maybe 15 people standing in the local area waiting for their prepaid orders. The register is spitting out receipts for more orders. My order was due at 6:20pm and I've been waiting for 30 mins. One lady called out some names of completed orders but as three persons leave five more walk in. All of the employees are busy working. Instead of one person calling out order names and numbers one guy jumped in to help the line. Someone didn't have sense enough to call out the completed order and puts the order in the storage heater. I overhead someone ask for order 151 and I walk up and ask if 138 was available????? The guy apologized and I know he wasn't the one who did it but it was an unorganized mess. I started to go to Donatos next...

We ordered a delivery with an eta of 1hr. We did receive some snow. Our delivery took 3hr- we received no notice on the delay and called multiple times to get an update/cancel. Our call was never answered. We then ordered pizza from another restaurant and then received the jets @9pm. We called jets to get a refund and they said they are unable to do so. Very poor communication. If you are too busy or weather is an issue, cancel deliveries. We will never get pizza from this...

The pizza was great! The service could be better. My time for pick up was 545pm but I arrived at 545pm only to wait inside with several other ppl (more than 10 which was the social distancing post for safety) until 620pm before I had to make way back up to the counter because none of the employees were calling out the order numbers, they were just putting the pizzas in the warmer and moving to the next customer walking in to pay while those of us who paid stood...