Jersey Mike's Subs — Restaurant in Heber

We’re loyal customers of Jersey Mike’s in Heber City and order from them at least once a week. Last night, we decided to have our order delivered through DoorDash. Unfortunately, my go-to favorite, the Grilled Portobello Mushroom & Swiss, wasn’t showing up on the menu. I called the store to check, and that’s when I got the heartbreaking news: this incredible sandwich is being discontinued.

As a vegetarian, it’s so rare to find takeout options that are hearty, flavorful, and satisfying — and this sandwich has been exactly that. Losing it would honestly be such a huge disappointment.

That being said, I need to give a huge shoutout to Hannah at the Heber City location. She was absolutely amazing! Not only did she explain what was happening, but she went above and beyond to help us still get the sandwich we love. She told us to order the vegetarian sandwich online, noted our request, and then swapped it out for the Portobello & Swiss on their end. She literally saved our dinner — and even included a brownie with our order. That kind of kindness and customer service deserves serious recognition.

Hannah is a true asset to Jersey Mike’s. Please make sure she gets the credit she deserves.

And to Jersey Mike’s corporate: please reconsider sunsetting the Grilled Portobello Mushroom & Swiss. It’s hands-down the best vegetarian sandwich I’ve ever had at a chain restaurant. It’s rich, meaty (without the meat), and incredibly satisfying. I order it once, sometimes twice a week. Please don’t take it away — it’s a menu gem that vegetarians...

I had a very poor experience at this Jersey Mike’s. I placed and picked up an order, but when I returned to work (15 minutes away), I discovered that only one of the sandwiches was in the bag. I immediately called the store and spoke with the manager, DJ, who told me I could get the missing sandwich if I brought in the receipt. I explained that I couldn’t leave work again, but someone who was already on that side of town could stop by for me. He refused, stating that “people try to steal sandwiches,” which I found both insulting and unhelpful. As a result, the second person in my office did not get their meal. To make matters worse, I was hung up on twice when trying to resolve this issue.

This was a very disappointing experience, and I felt the manager was rude and unwilling to find a...

This Jersey Mike’s only opened 3 days ago and I went in today expecting a “soft opening” experience and some obvious training going on. I was prepared to wait when I saw the line was to the door. But the experience was both surprising ly excellent and completely on-brand for Jersey Mike’s. The line moved quickly, the place was clean, the staff was friendly and my sandwich was delicious. I’ll download the app and use the pick up window if I’m in a hurry. The sooner the customers learn what “Mike’s Way” means the line will...