Marco's Pizza — Restaurant in Henderson

No refunds or credits? Even with the entire return items in question? I Even tried to ask for a salad remake, but a woman talked me out of it since I didn't like the croutons she said the croutons would always be soggy due to the constantly new people each day. Why can't you refund or remake my items better? She's not allowed. Why wouldn't your staff be able to do this if the customer brought back the entire order, which was a delivery? I had to wait for the car so I could come back into the store. There are so many reasons why they can't do it and none to make it right. What The?

It's not the first order that was made poorly from this location, either.

Soggy, raw, cold deep dish dough, seriously long wait for delivery, and of course, they were busy, which resulted in an awful product. They did put a credit on my account when I called in tonask for a remake because they said they would send a driver out with a replacement then either. I will never use this credit, however, or come back here. Who would come back to this location when they were just explained how poorly trained everyone is and how the product will always he bad and how they won't remake it or credit it. Good job, Boulder Hwy Marco's.

And even if they weren't ALL (poorly trained) and they were ( just being rude girls), just think about that.

Pizza shouldn't be petty when it's as expensive as Marco's, and you can't get a remake or refund. I do feel bad for a business that can't build a solid team, though, if that's the real problem here.

I didn't even keep the food. I never got a refund. I won't use the previous credit from an unedible order for me and my...

Placed an order for the Mega meal online for in store pick up. When I went to go pick up my order they said they only had a one 1 topping pizza in the system. So I told them the situation and the employees tell me the system does that sometimes and it’s a know problem. So I ask if they could honor the deal because there’s no sense in paying 20$ for one 1 topping pizza when I could get 3x as much for the same price but they started to get aggressive and frustrated after I asked for a refund because they refused to give me the correct order or resolve the problem. At which point the manager on duty takes over and proceeds to tell me how I’m wrong and that just because they made the pizza they cant and won’t give me a refund. I wasn’t asking for any free food or even being mean to the employees so I was taken back by how hostile they were for such a simple problem. The whole situation is a big let down because I decided to try the pizza again for the first time in a while over a competitor across from the street. Now I have no pizza and no money for another one from Little Caesars because they refuse to give me a refund or the order. Had the employees kept a professional manner and attempted to resolve the situation by even giving me a napkin to wipe my tears away then I would’ve given them a second chance. I am unsure of the manger on duty’s name but they were having quite the time breathing on the phone and it was causing some concern. Attached is the order...

First time ordering from Marco's and it will most likely be the last. The food wasn't horrible but it was not good either.

Ordered a pizza and sandwich. Got there to pickup and my pizza is ready but the sandwich isnt. Not a problem except they tell me it's going to be 10 minutes because they need to thaw steak.

So my already cooked pizza is going to sit there while I wait another 10 minutes for the sandwich? Then the drive home?

I asked why they didn't call to let me know and was told they didn't have time. Although there were zero pizzas in the oven. 2 pizzas waiting for pickup and no phone calls or anything else going on. Basically, it was dead.

Anyways, I didn't want to wait another 10 minutes because I didnt have the time really and I also didnt want the pizza to sit there for 10 more minutes than it had to. So they offered me a different sandwich, I picked the meatball.... bad idea. It was disgusting. To even call it a meatball sandwich is embarrassing. I think it was like 1 maybe 2 meatballs cut up into tiny pieces all spread out on a roll.

The dude that helped me was nice enough. He hustled after telling me the situation and making the meatball sandwich which I appreciate.

edit forgot to add, it did take time to make the sandwich once I got there and then time to drive home. By the time I got home the pizza was stone cold. It also had barely any taste at all, maybe Im getting COVID too like...